Inactive Ransom virus

[Jim Beldin]

I have a ransom virus on my Acer Aspire laptop. Please help.

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running tools or applying updates other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

[Jim Beldin]

Broni, the virus has the computer locked so that once I open onto my homepage, the FBI ransom letter comes on and won't allow me to do anything.

 

[Broni]

Give this tool a shot: http://support.kaspersky.com/faq/?qid=208285998

 

[Jim Beldin]

Have created the Kapersky Rescue disc, but am unable to locate a Boot Menu on the affected computer using the various combinations given. Jim

 

[Broni]

Did you try to boot from created CD?
Possibly your computer is already set to boot from a CD.

What brand of computer is it?

 

[Jim Beldin]

Trying to find the boot menu using a thumb drive and following the instructions given for the removable drive. The computer is an Acer Aspire laptop. Thanks, Jim

 

[Broni]

You need to enter BIOS to check boot order.
Acer (Aspire, Power, Veriton, Extensa, Ferrari, TravelMate, Altos): Press [F2] or [Del] Immediately After Power Up

 

[Jim Beldin]

Put the kapersky rescue disc on a cd and tried that avenue on their instructions. Started the laptop with the Del. button as before and am still unable to locate a Bios/Boot menu. Not sure what you mean re: boot order. Jim

 

[Broni]

I'm afraid you you'll need get some help from someone who knows a little bit more about computers.
I can't really explain my instructions any better.
Possible a friend or a family members can give you a hand.

 

[Jim Beldin]

Thanks, I'l send the laptop to a relative. Will they need to open a new thread or will this stay open? Jim

 

[Broni]

They can post back here.