Real Player: Unable to update to most recent or reinstall new version

By B00kWyrm ยท 10 replies
Jan 12, 2012
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  1. Wanted to Update Real Player to latest version.
    Opened the program, and attempted to update from within the program...
    no success.
    Chose to download the installer package.
    Uninstalled the old version of Real Player, but .../
    New Version fails to install.

    I have tried from Safe Mode.

    I have tried with AV and Firewall disabled.
    By disabling Firewall, I mean "Close and Shutdown Online Armor", and Windows reverts to the XP firewall.
    By disabling AV, I mean (Avira) "Realtime Protection Disabled".
    This is the only way I get to the following ... (Otherwise nothing happens at all)

    Note - I have uninstalled previous version.
    Run of the installer (RealPlayer.exe) brings up an installer window.
    "Welcome to realPlayer"
    Click the Accept for the EULA.
    Select Options, change Location to "Program Files\Real"
    Unchecked "Use RealPlayer to automatically open any videos it can play that are not currently associated with another application.
    I also unchecked the option for installing the Google Toolbar.
    After next, the installer box is blank
    and nothing happens in what looks like should be a "progress bar".

    I have gone away for several minutes,
    and then come back to find nothing changed.

  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Hi B00kWyrm! :)

    I just tried installing RealPlayer onto an XP SP3 machine to see what happened (it was a fresh install as there was no prior version).

    After i unselected the Google Chrome options and clicked next it prompted me to close all my browser windows before it would continue. Any chance this prompt is being hid by other windows (that's happened to me sometimes). Are all your browser windows closed when you try installing it?

    After it closed my browser windows the install took several minutes (tho the progress bar did move as well) and it installed
  3. B00kWyrm

    B00kWyrm TechSpot Paladin Topic Starter Posts: 1,436   +37

    Thanks LookinAround

    No other aps open... no browser windows.

    The installer "box" is "frozen" (cannot be dragged around the screen at all)
    as well as being "stalled" (no progress).

    There is a cancel button (lower left) on the installer box
    as well as the RealPlayer logo (top center)
    and the usual [x] to close button at the top right.

    The window has been stalled (this time) for nearly an hour.
    I decided to let it run to see what would happen.

    Task Manager shows the Ap running,
    and the process shows 00% CPU usage.
  4. LNCPapa

    LNCPapa TS Special Forces Posts: 4,276   +461

    Maybe some sort of Anti-Spyware/Crapware application is preventing it from installing?
  5. B00kWyrm

    B00kWyrm TechSpot Paladin Topic Starter Posts: 1,436   +37

    Thanks LNCPapa.

    I will review again... but...
    I am pretty sure MBAM is not even running in the background.
    I have "disabled" Avira, and quit Online Armor.
    I never did install SAS, etc on this machine.
    Correction: I did install it. It removed 66 tracking cookies. And I uninstalled it.
    MBAM is not enabled (I have used both MSConfig, and Autoruns, to make sure it does not start at boot).
    So, I think this is a blind alley too.
    Other Ideas?

    BTW- after 90 minutes + of zero progress I hit cancel.
    I get
    When I do so, I get an Internet Explorer window, with a blank URL.
  6. Rabbit01

    Rabbit01 TS Evangelist Posts: 787   +58

    Haven't heard RealPlayer in a long time. Anyway, maybe try running something like CCleaner and clean the registry, reboot, and try the install again?
  7. B00kWyrm

    B00kWyrm TechSpot Paladin Topic Starter Posts: 1,436   +37

    Okay... Tried CC.
    Still no joy.
  8. LNCPapa

    LNCPapa TS Special Forces Posts: 4,276   +461

    Not to get too far off topic but if you just need the ability to play real files have you tried something else like real alternative? I know this is getting into a grey area of licensing legality (it's been this way for years now with both real alternative and quicktime alternative), but it might suit your needs just as well unless you need some specific functionality that only Real gives you.
  9. B00kWyrm

    B00kWyrm TechSpot Paladin Topic Starter Posts: 1,436   +37

    Thanks LNCPapa
    That is actually not a bad idea.

    At this point I am ready to toss realPlayer out the window!
    I just wanted to fully update my friends machine before returning it,
    and they had realPlayer.

    They had a host of issues.
    All resolved now, but for a few updates.
    This was one of the last.
    The rest are some MS Updates that refuse to install,
    or keep reappearing after seeming to install.

    I have now done what I NEVER do, nor ever recommend.
    I have uninstalled
    Online Armor
    Gone On-line in my "altogether"
    And it still refuses to install. (What the heck!!!)

    I think what I will do is just leave it off, and see if they notice.
    Now to reinstall security.
    Oh well.
  10. Rabbit01

    Rabbit01 TS Evangelist Posts: 787   +58

    Are there sites that still utilize Real Player? I haven't bothered to reinstall it when I reinstall XP years ago. I've moved on to Win7, still ok w/o it.
  11. B00kWyrm

    B00kWyrm TechSpot Paladin Topic Starter Posts: 1,436   +37

    As I said...
    just trying to return my friends computer
    with all software they had
    fully functional and fully updated.

    I do not know how they use this program, or if they do,
    so... I will see if they miss it. ;)
    Yes... it is an XP (SP3) machine.

    btw... I also removed Viewpoint!
    Quicktime is updated.
    WIndows Media Play is updated.
    These should provide most function that they need... or so I think.
    We shall see.

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