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Realtek not detected / not showing up

By mathempus ยท 10 replies
May 10, 2019
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  1. I downloaded realtek because (and idk why) my pc removed it. so when I connect my headphone jack it doesn't get detected. after I downloaded realtek from https://realtek-download.com/download-hd/ , it said that I have to restart my computer for the changes to take place. after I restarted my pc, nothing appeared. not in device manager, not in task manager, nothing.

    im onlly able to use my headphones if I plug it into my monitor, because it has a headphone jack. but the problem is, is that it doesn't have a microphone jack. I don't know what to do anymore, not even microsoft support people can help me as they always misunderstand what I need help on:(
     
  2. Cycloid Torus

    Cycloid Torus Stone age computing - click on the rock below.. Posts: 3,910   +1,156

    Sorry, I do not know the website you used for download. I believe the Realtek site is at https://www.realtek.com/en/componen...-codecs-high-definition-audio-codecs-software .

    As to "im onlly able to use my headphones if I plug it into my monitor, because it has a headphone jack. but the problem is, is that it doesn't have a microphone jack" - I must admit to being a bit lost as I interpret it to mean that there is no headphone jack. Perhaps a detailed description of your system and components will help me visualize it better.

    It has been my experience that Windows gets drivers confused especially when doing an update. This can be 'fixed' by removing all the audio devices and giving Windows a chance to 'rediscover' them by doing a restart. I would enable View tab (show HIDDEN) in Device Manager and remove Sound Controllers and Audio inputs and outputs and, then, restart to let the system find and install new drivers.

    I should add that some 'updates' reset volume to ZERO. There may be several volume adjustments in a system (lower right corner of screen, within browser, within program, etc). Sometimes 'sound troubleshooter' is a way of finding some of these.
     
    Last edited: May 11, 2019
  3. mathempus

    mathempus TS Rookie Topic Starter



    https://store.hp.com/us/en/pdp/omen-by-hp-25-display-p-z7y57aa-aba-1 is the monitor that I have. it has a headphone jack on the side of the monitor where I can plug in headphones, and it actually works

    https://www.bestbuy.com/site/ibuypo...tate-drive-gray-black/6180825.p?skuId=6180825 is the pc that I have. audio was working fine before when I had both microphone/headphone wires plugged into the front panel jacks. now all of a sudden they don't work anymore. I worked with microsoft support people and they said that my audio driver was not being able to be found because something burned out/ broke within my pc
    I tried plugging in my headphones into the back panel but that didn't work either. my pc did not detect anything being plugged in. https://www.razer.com/gaming-audio/razer-electra-v2 these are the headphones that I have, if that helps


    I dont really know if this helps or not but I appreciate the reply
     
  4. mathempus

    mathempus TS Rookie Topic Starter

    also when I downloaded the driver from the webstie you gave me, it said "no driver supported in this driver package"

    I would like to also add that ive tried installing realtek multiple times, with no luck of it being found anywhere on my pc
     
  5. Cycloid Torus

    Cycloid Torus Stone age computing - click on the rock below.. Posts: 3,910   +1,156

    "something burned out/ broke within my pc" - unlikely

    headphones work on monitor connection - monitor gets sound from where? video card.... when video card is running sound it is using driver from nVidia and may block realtek and/or your connection to the monitor tries to find microphone and gives up - it doesn't look at the realtek on the motherboard.
    try attaching headphones and microphone to audio jacks on system box - remove nVidia sound driver
    Windows Key + X - click Device Manager expand Sound > video and game controller.... audio device, right-click it and uninstall. Restart computer and redetect it.

    Settings.....System.... Sound ---- adjust settings for sound
     
  6. mathempus

    mathempus TS Rookie Topic Starter

    Didn't work :/

    the current audio thing that I have is nvidia hd audio, and ever since the winbdows guy tried helping me out, things haven't been working the same. ive been considering resetting my pc, but im not sure if thatll work
     
  7. Cycloid Torus

    Cycloid Torus Stone age computing - click on the rock below.. Posts: 3,910   +1,156

    "the problem is, is that it doesn't have a microphone jack" - actually I believe it does...if you look closely at the headphone jack it should have four separate connections - ground, stereo right, stereo left and mic - like this https://www.showmecables.com/3-5mm-...MIyMLag-6Y4gIViFYNCh38RwgkEAQYASABEgJcufD_BwE - it requires a similar female connector. I cannot make out whether you have this available on your monitor - check your manual for the monitor. See


    I noted "detachable mic" in description. Following instructions for headphone, can you detach, examine closely and reattach the mic? Maybe it is loose. If all the connections are good, is there special software from Razr? Is 'mute' on?

    If still not working, consider using DDU to remove all nVidia from system. Restart system, confirm realtek device 'found'. Then download most recent nVidia drivers and install those.

    If still not, try running DxDiag ( https://www.howtogeek.com/258485/how-to-use-the-directx-diagnostic-in-windows/ ) to see what that reports.
     
    Last edited: May 13, 2019 at 12:24 PM
  8. mathempus

    mathempus TS Rookie Topic Starter


    in order for me to actually use the microphone, I need to insert the microphone plug into a separate microphone jack, just using the audio jack won't work. I just want to figure out why my headphones aren't being detected when inserted into my pc. when I hit the volume button on the bottom right on my screen, it says "OMEN by HP 25 (NVIDIA High Definition Audio"

    which means the only way my headphones can be used it when I insert it into the monitor, not my pc, which is what I want to do, have it working on my pc.

    also, when I use the DDU thing, once I restart my pc, do the drivers reinstall, or do I have to find the drivers myself?
     
  9. Cycloid Torus

    Cycloid Torus Stone age computing - click on the rock below.. Posts: 3,910   +1,156

    1. need a picture of your plugs to clear some confusion - the razr photos on the link you provided clearly indicate a 4 conductor plug

    2. "why my headphones aren't being detected when inserted into my pc" - because system thinks it should be found attached to the monitor (probably due to Windows update and possibly due to a 'hidden' driver)

    I had this happen and only resolved it by moving plug from back to front and then back again - so Windows could find it. There are other ways - many folks have this and similar problems - which is due to things getting broken by Windows Update

    This article may help you find a solution..
    https://support.microsoft.com/en-us/help/4026994/windows-10-fix-sound-problems
    or this one
    https://www.digitaltrends.com/computing/how-to-fix-sound-problems-in-windows-10/

    3. "DDU thing, once I restart my pc, do the drivers reinstall, or do I have to find the drivers myself" - both: on restarting system Windows will discover the devices and try to apply all the drivers it knows - these are not always the best choice - you will need to go to nVidia to download most recent drivers (WHQL) - but DO check Device Manager to see if Realtek sound was discovered - else run DxDiag to diagnose - run Sound Settings to adjust
     
  10. mathempus

    mathempus TS Rookie Topic Starter

    Ive come to the conclusion that this was caused by the stupid new windows update.... my audio was fine before I updated my computer, my hwadphones were being detected when I put them into the front panel, I still had realtek, etc..

    also when I read the articles that you gave me nothing really helped that much
     
  11. Cycloid Torus

    Cycloid Torus Stone age computing - click on the rock below.. Posts: 3,910   +1,156

    "caused by the stupid new windows update" - most likely

    There are dozens of ideas to address that issue. Google " windows update killed mic " and tour the many offerings. I'm sorry none of my ideas helped. 'Sound' is complicated by the many settings at different level in operating system and in applications - it is a jungle further confused by 'privacy' settings and by the Windows Updates which 'mute' sound or require physical equipment changes in order to 'discover' devices.

    Please do report what you find - especially your solution - as it may help the next guy.
     

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