Hi Guys!
I hope any of you can help me. I am almost in tears.
My laptop is running Vista and at one stage I accidentally switched my laptop off, when restarting it gives me a blue screen with the following info:
STOP: c0000218 Registry File Failure
The registry cannot load the hive (file)
\Systemroot\system32\config\SOFTWARE
or its log or alternate.
It is corrupt, absent, or not writable.
Collecting data for crash dump...
etc.
I have tried to reboot in Safe Mode, same result. There is nothing wrong with the hard drive, I think. I have the original Vista Disk. I have been able to boot from disk and tried the repair function - no joy!
The help tutorial on the disk says I can upgrade (even though Vista is already on the system) without losing my data, files and photos! But I am a bit scared. Can I click on "Install" and a "Upgrade" option will appear? I am so scared of losing my stuff. I was one day away from a full back-up of my entire system!
Is there a way to troubleshoot this, or can I go ahead?
Pleaaaase help, hopefully one of you can help a lady in distress!
I hope any of you can help me. I am almost in tears.
My laptop is running Vista and at one stage I accidentally switched my laptop off, when restarting it gives me a blue screen with the following info:
STOP: c0000218 Registry File Failure
The registry cannot load the hive (file)
\Systemroot\system32\config\SOFTWARE
or its log or alternate.
It is corrupt, absent, or not writable.
Collecting data for crash dump...
etc.
I have tried to reboot in Safe Mode, same result. There is nothing wrong with the hard drive, I think. I have the original Vista Disk. I have been able to boot from disk and tried the repair function - no joy!
The help tutorial on the disk says I can upgrade (even though Vista is already on the system) without losing my data, files and photos! But I am a bit scared. Can I click on "Install" and a "Upgrade" option will appear? I am so scared of losing my stuff. I was one day away from a full back-up of my entire system!
Is there a way to troubleshoot this, or can I go ahead?
Pleaaaase help, hopefully one of you can help a lady in distress!