Remote access ok via phone, doesnt work via PC

[eVery]

Well I am accessing my remote router via
123.123.123.123:8080 and it works when I am using my Phone's browser. (chrome or IE on Samsung)

however when I am at computer at work I cant access my router.
I ran Tracert and I am getting up to 18 hoops and 19th says "Request timed out".


1 <1 ms <1 ms 1 ms 10.189.102.2
2 <1 ms <1 ms <1 ms 10.81.19.33
3 <1 ms <1 ms <1 ms 10.81.16.1
4 1 ms 1 ms 1 ms 10.81.0.2
5 1 ms 1 ms 1 ms 10.86.0.105
6 1 ms 1 ms 1 ms 10.150.0.13
7 2 ms 71 ms 1 ms 161.215.21.25
8 2 ms 1 ms 1 ms 10.150.46.226
9 2 ms 2 ms 2 ms 209.87.115.197
10 4 ms 5 ms 4 ms border6.ge1-9.unitedair-19.chg.pnap.net [64.
4.73]
11 5 ms 5 ms 5 ms core1.te2-1-bbnet1.chg.pnap.net [64.94.32.1]
12 4 ms 4 ms 7 ms ae0-104.chi12.ip4.gtt.net [77.67.70.1]
13 5 ms 4 ms 4 ms xe-0-3-0.chi11.ip4.gtt.net [141.136.107.185]
14 4 ms 4 ms 4 ms c-eth-0-3-0-pe05.350ecermak.il.ibone.comcast
[68.86.86.38]
15 6 ms 7 ms 7 ms he-2-1-0-0-cr01.350ecermak.il.ibone.comcast.
[68.86.86.37]
16 9 ms 7 ms 7 ms 68.86.91.166
17 6 ms 6 ms 6 ms te-0-0-0-10-sur04.mortongrove.il.chicago.com
.net [68.87.230.118]
18 23 ms 19 ms 19 ms te-17-10-cdn09.mortongrove.il.chicago.comcas
t [68.85.208.130]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Anyone would know why it works on the phone and doesnt really go through all the way to the end?

 

[verneronomous]

Ok I have to ask first when you are using your phone is it always using mobile data or do you connect it at work via wifi? When reason that makes sense to me is at your work they maybe blocking the remote port. I guess it all depends on what you are using also. If you are just using standard RDP then they might be blocking port 3389. If you could give further information on how you are connecting remotely whether using software such as teamviewer or just standard RDP. Also how do you have your router configured. I can better understand witht is information thanks....