Results of 8 Step virus spyware removal and Explorer Problem

By KLM9464 ยท 5 replies
Apr 5, 2009
  1. Hello Everyone this is my first post..

    Here are the results of my 8 step process. I am still having an issue that I thought would be solved after following these steps. My issue is this: I'm running xp Pro just this week my Windows Explorer Started acting up when I right click or try to do just about anything Explorer tells me there is an error and it has to close. Any suggestions?
  2. KLM9464

    KLM9464 TS Rookie Topic Starter

    Windows Explorer Error

    I mentioned this error in my previous post but was unable to add attachments when I tried to edit it. I followed the 8 step spyware removal steps so my computer should be clean. I haven't received any replys yet regarding the txt files I uploaded for review.

    I am running XP Pro Service Pack 3. Here's my problem, the only thing explorer will do is let me switch directories, that's it whenever I try to use the menus or right click I get the infamous Windows Explorer error saying it has to shut down, The date on my explorer exe is 4/14/08. I can't even right click the icons on my desktop. I have included a screen shot of the error, the text file windows creates when you want to send it off to Microsoft. I've done this twice have haven't received any links taking me to possible solutions and another txt file of steps I've tried to solve this problem. Any help would be appreciated.
  3. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    I had a good look at all your logs
    You are still suffering from Malware infection, please do the following:

    Uninstall your Norton Internet Security (seeming it's not helping!)
    Then run the Norton Removal tool


    Install Avira free AntiVirus

    Start up Malwarebytes again; Update it; then run a full scan (remove all found Malwares)
    You need to run this multiple times, until all hidden Malwares are uncovered and removed
    Save the last (clean) log to be attached to a new reply

    Download Combofix Instructions

    • Download [​IMG]Combofix to your desktop.
    • Rename ComboFix to ComboF
    • Double click ComboF & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log.
  4. KLM9464

    KLM9464 TS Rookie Topic Starter

    My New Results

    Hi Kimsland

    The Virus scan found a "Drop.Softomat.AN Trojan" infecting my computer. My Explorer seems to be working now, so maybe my machines finally clean. Thanks for all the help!

    Here are my results following the steps you gave me.
  5. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    You have way too many startups
    Please turn all of them off except AntiVirus
    This tool can do that for you: =>

    Also run HJT Scan only and check these two and then select Fix (with all browsers closed first)
    Clear & Reset System Restore's Cache

    Go to Start >> Run - type or copy/paste control sysdm.cpl,,4 and then press Enter
    * Tick on the checkbox - Turn off System Restore on all drives
    * Click Apply
    Turn it back 'On' by unticking the same checkbox & click Apply, and then OK

    Fix System Restore

    Un-install Combofix
    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK
    • [​IMG]
    • When shown the disclaimer, Select "2"
    (Note: 1 space after ComboFix in that uninstall command)

    Finally restart to a better system :grinthumb
  6. KLM9464

    KLM9464 TS Rookie Topic Starter

    Hi Kimsland,

    I didn't fix those (2) lines because I recognize them. Do they still need to be fixed? Other than that, I used the startup tool you suggested and turned off a lot of the programs that were firing up. The computer does startup much faster now. Thanks again for your help!
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