Samsung suspends production of Galaxy Note 7 as replacement handsets catch fire

By midian182 ยท 23 replies
Oct 10, 2016
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  1. It was starting to look as if things were turning around for Samsung. Restructuring proposals from activist investor Elliott Management and the expectation that it would beat Q3 profit estimates saw shares in the company jump 5 percent last week. But today the Note 7 debacle reached its lowest point: following reports that several of the replacement handsets have caught fire, Samsung is “temporarily pausing” production of the smartphone.

    Early last month, Samsung said it would replace all Note 7s after it was discovered a faulty battery was causing the device to overheat and burst into flames. 90 percent of those who returned their handsets chose to receive a new Note 7, rather than a refund or similar smartphone.

    On October 5, Brian Green was onboard Southwest Airlines flight 944 with his replacement Galaxy Note 7. With the battery at 80 percent capacity, he powered down the phone and placed it in his pocket when it began smoking. The aircraft was evacuated and the flight canceled.

    More reports of replacement Note 7s catching fire have arrived recently, including incidents in Virginia and Kentucky, the latter of which Samsung knew about but didn’t say anything, according to The Verge.

    In response to the defective replacement phones, AT&T, T-Mobile, and Australian carrier Telstra said they would suspend all sales and exchanges of Note 7s. Sources say Verizon has joined the other carriers in scrapping sales and replacements until Samsung and the Consumer Product Safety Commission carry out their investigations.

    Samsung has now decided to temporarily stop production of the Note 7 while it attempts to discover why the replacement devices have the same dangerous faults as the originals.

    The news is a disaster for Samsung, and could ultimately result in a worst-case scenario where the Galaxy Note 7 is pulled from the market altogether. Not surprisingly, the company’s shares have fallen almost 5 percent.

    Last week it looked as if the Korean firm would be able to weather the storm caused by the Note 7 saga, now it seems the handset could be more of a disaster than initially thought for Samsung.

    Permalink to story.

  2. H3llion

    H3llion TechSpot Paladin Posts: 1,377   +286

    If shares fall more it will be a good time to buy I guess...
  3. Skidmarksdeluxe

    Skidmarksdeluxe TS Evangelist Posts: 8,647   +3,274

    These things happen, and considering it's extortionate price you don't want the thing burning a hole in your favourite pants pocket (twice) right after it cremated your wallet just to own one.
    Last edited: Oct 10, 2016
  4. Reehahs

    Reehahs TS Guru Posts: 574   +316

    May be they should release a Galaxy Note 6.
  5. Uncle Al

    Uncle Al TS Evangelist Posts: 3,339   +1,986

    Unless I heard wrong, the same battery is being used in a number of other phones without incident. If that is true, the main issue is the phone itself, not the battery. One would think that during testing of the phone they should have identified over voltage and failures to throttle the power use so this would not happen. It is starting to look like Samsung simply replaced a batch of batteries and hoped for the best ... might have looked good for the bottom line, but the absence of a real engineering approach and really cooked their goose! (My apologies to all geese that may have been offended by these remarks).
    jauffins, USAvenger and Reehahs like this.
  6. alabama man

    alabama man TS Maniac Posts: 375   +241

    After all this they should focus on note 8 as no one will buy note 7 anymore, maybe scrap the whole note lineup. Maybe next time they will do more testing but as a owner of many dead samsung products I'm not keeping my hopes up. If they focus more on quality in the future I might actually by one of their products some day.
  7. amstech

    amstech IT Overlord Posts: 1,936   +1,101

    No doubt Samsung cheaped out here, and this coming from a S4, S5 and now S6 owner.
    jauffins and ScubaRhys like this.
  8. EClyde

    EClyde TS Evangelist Posts: 1,304   +429

    Bummer Man
  9. MonsterZero

    MonsterZero TS Evangelist Posts: 440   +223

    This really sucks, other than the battery, the note 7 is an amazing phone.
    Reehahs likes this.
  10. Igrecman

    Igrecman TS Maniac Posts: 212   +123

  11. MonsterZero

    MonsterZero TS Evangelist Posts: 440   +223

    Reehahs likes this.
  12. petert

    petert TS Addict Posts: 220   +63

    Reehahs likes this.
  13. G0DofPaiN

    G0DofPaiN TS Booster Posts: 58   +35

    Why is there so much fuss about this? Maybe Note7 was designed to be a burner phone.
    Steve, Darth Shiv and NeoFlux like this.
  14. Zoner1501

    Zoner1501 TS Enthusiast Posts: 54   +17

    That's what happens when you ask your designers to create this years hottest phone.
  15. VitalyT

    VitalyT Russ-Puss Posts: 3,664   +1,949

    Note 8 will be nuclear.
  16. Techstar

    Techstar TS Member Posts: 94   +18

  17. They should skip 8 and go to Note 9.
  18. Techstar

    Techstar TS Member Posts: 94   +18

    Or follow MS and skip 9 and jump to 10. I never liked the note versions of their phones to be honest.
  19. Kenrick

    Kenrick TS Evangelist Posts: 570   +372

    This phone is over. Never make a phone more valuable than your life or your family. Resale value would be below average. Only people who are not informed about this issue would buy a phone like this. Better change to a new phone. HTC and Google are best alternative out there.
  20. EClyde

    EClyde TS Evangelist Posts: 1,304   +429

    I'm so old I remember when Samsung meant cheap junk.
  21. Darth Shiv

    Darth Shiv TS Evangelist Posts: 1,811   +472

    The Note phones have been up till now great. I'd really struggle to go back to a smaller form factor phone. The screen size is awesome.

    Pretty epic fail though - getting the replacement wrong. I can see this making tech fail lists for a while.
  22. Igrecman

    Igrecman TS Maniac Posts: 212   +123

    The Note 7 works perfectly... when you use a marker to write a Note on the glass. :p
    jauffins likes this.
  23. Alex Voinica

    Alex Voinica TS Booster Posts: 73   +62

    This year might be a game changer following this event. Probably a big part of the users who wanted Note 7 will opt for an iPhone 7 or iPhone 7 Plus. Google also failed with their expensive Pixel phones which came as a surprise.
  24. jauffins

    jauffins TS Enthusiast Posts: 85   +24

    This comment is false and has been disproved.

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