SAS & MBAM will not run

By elementality799 · 11 replies
May 4, 2009
  1. hey there

    i did all of the steps in your 8 steps post.

    however after downloading super anti-spyware and malwarebytes, neither would not open (i also tried redownloading both, SAS would get an error and malwarebytes just would open at all)

    i was able to run the hijackthis so i have attached the log for that, but im stuck with the other two.

    please help!

    - - -

    also, im not sure if it helps but the infection i have on my comp redirects google links, i have gotten this once before and know that it then 'evolves' and gets much worse ---- desktop background changes telling you your computer is infected, and then you are spammed with pop ups to download a false antivirus program and over all your internet browser and most programs become unusable.
    (i ended up having to format my computer in the end, i was able to get rid of the virus after hours of manually making changes/deleting files but i made a VERY stupid mistake and messed up my OS)
  2. touch

    touch TS Rookie Posts: 978

    Hello elementality799

    You have 3 antivirus programs running. "Having more than one antivirus program active will provide less protection.
    Not more."
    Remove/uninstall from "add/remove programs" in controlpanel:
    AVG8 and Avast or Avira

    Also remove viewpoint


    Download malwarebyte;pop&cdlPid=10878968

    Save the file as setup.exe

    Run the setup.exe file
    When it gets to the final step of the installation it will seem like it hasn't but it will take anywhere from 15mins to an hour to get through that step so just let it do its thing.
    If automatic update fail, download and install the manual update ->

    Go into the Malware folder in through Program Files
    Rename the mbam.exe to 123.exe and run it.
    Do a full computer scan
    Check all and remove/fix/delete them.

    Restart your computer and post the log
  3. elementality799

    elementality799 TS Rookie Topic Starter

    hi touch

    well i ran the scan and then realized i had forgotten to update it fist so did that and then ran it again, ive attached both logs (the updated scan log is the one that ends in 'second')
  4. touch

    touch TS Rookie Posts: 978

    Ok. However, I think you have more infections, I´ll therefore suggest you post a combolog ->

    Please download Combofix:

    And save to the desktop.

    Close all other browser windows.

    Please connect all your external hard drive/flash drive before running Combofix, if you have any

    Double-click on the combofix icon found on your desktop.

    Please note, that once you start combofix you should not click anywhere on the combofix window as it can cause the program to stall. In fact, when combofix is running, do not touch your computer at all and just take a break as it may take a while for it to complete.

    Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post
  5. elementality799

    elementality799 TS Rookie Topic Starter

    ok, here is the combofix log
  6. touch

    touch TS Rookie Posts: 978

    Delete this file:

    It is possible you´ll have to do it from safe mode.

    Reboot, attach new hijackthis log and tell how things are running ?
  7. elementality799

    elementality799 TS Rookie Topic Starter

    things are running much better

    thank you so much for all of your help touch
  8. touch

    touch TS Rookie Posts: 978

    That´s good to hear :)

    If you don´t know this:
    O4 - Startup: santa.bat

    Have hijackthis to fix it. That´s all.

    Now your computer problems are solved, it is time for the clean-up procedure
    You should Create a New Restore Point to prevent possible reinfection from an old one.
    The easiest and safest way to do this is:
    Go to Start > All Programs > Accessories > System Tools > System Restore
    Select Create a restore point, and Ok it.
    Next, go to Start > Run and type in cleanmgr
    Select the More options tab
    Choose the option to clean up system restore and OK it.

    This will remove all restore points except the new one you just created.

    Please download OTCleanIt
    Save it to desktop.
    This will remove all the tools we used to clean your computer.
    Double-click OTCleanIt.exe. Click CleanUp. Say Yes to the "Begin cleanup Process?"
    When asked if you want to proceed with the cleanup process, click Yes. Restart your computer when prompted.
    Please note. It will NOT remove Mbam, Ccleaner and SuperAntispyware.

    To learn more about how to protect yourself while on the internet, please read Tony Klein´s guide:
    How did I get infected in the first place
  9. elementality799

    elementality799 TS Rookie Topic Starter

    ok i did everything you said

    so am i all done now?
  10. touch

    touch TS Rookie Posts: 978

    Yes, you´re done ;)
  11. elementality799

    elementality799 TS Rookie Topic Starter

    thanks for everything touch =)
  12. touch

    touch TS Rookie Posts: 978

    I was glad to help :)
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