Solved Search Engines Return "404 Not Found" Error Messages

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Forwarded three (3) replies with pasted copies of OTL.txt (needed two postings) and EXTRAS.txt.

Please confirm their acceptable receipt, and further guidance/requests.

Thanks -

Peter Noonan
 
Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    Code:
    :OTL
    O2:64bit: - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - No CLSID value found.
    O2:64bit: - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - No CLSID value found.
    O2 - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - No CLSID value found.
    O2 - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - No CLSID value found.
    O3 - HKU\S-1-5-21-972837320-838228781-3234863180-1001\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
    O15 - HKU\S-1-5-21-972837320-838228781-3234863180-1001\..Trusted Domains: intuit.com ([ttlc] https in Trusted sites)
    [1 C:\Windows\SysNative\*.tmp files -> C:\Windows\SysNative\*.tmp -> ]
    [2011/08/12 21:11:52 | 000,000,000 | ---D | M] -- C:\Users\Peter\AppData\Roaming\PC Cleaners
    [2011/08/12 21:24:20 | 000,000,000 | ---D | M] -- C:\Users\Peter\AppData\Roaming\SpeedMaxPc
    @Alternate Data Stream - 925 bytes -> C:\Users\Peter\Documents\Re_ Jim Z. Zhang sent you a message on Facebook___.eml:OECustomProperty
    @Alternate Data Stream - 1533 bytes -> C:\Users\Peter\Documents\FW_ It Finally Has Happened.eml:OECustomProperty
    
    :Commands
    [purity]
    [emptytemp]
    [emptyflash]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • You will get a log that shows the results of the fix. Please post it.

=================================================================

Last scans...

1. Download Security Check from HERE, and save it to your Desktop.
  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.


2. Download Temp File Cleaner (TFC)
  • Double click on TFC.exe to run the program.
  • Click on Start button to begin cleaning process.
  • TFC will close all running programs, and it may ask you to restart computer.


3. Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • NOTE. If Eset won't find any threats, it won't produce any log.
 
results of OTL run

All processes killed
========== OTL ==========
64bit-Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{27B4851A-3207-45A2-B947-BE8AFE6163AB}\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{27B4851A-3207-45A2-B947-BE8AFE6163AB}\ not found.
64bit-Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B164E929-A1B6-4A06-B104-2CD0E90A88FF}\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B164E929-A1B6-4A06-B104-2CD0E90A88FF}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{27B4851A-3207-45A2-B947-BE8AFE6163AB}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{27B4851A-3207-45A2-B947-BE8AFE6163AB}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B164E929-A1B6-4A06-B104-2CD0E90A88FF}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B164E929-A1B6-4A06-B104-2CD0E90A88FF}\ not found.
Registry value HKEY_USERS\S-1-5-21-972837320-838228781-3234863180-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{D4027C7F-154A-4066-A1AD-4243D8127440} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}\ not found.
Registry key HKEY_USERS\S-1-5-21-972837320-838228781-3234863180-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\intuit.com\ttlc\ deleted successfully.
C:\Windows\SysNative\D2B9.tmp deleted successfully.
C:\Users\Peter\AppData\Roaming\PC Cleaners folder moved successfully.
C:\Users\Peter\AppData\Roaming\SpeedMaxPc\SpeedMaxPc folder moved successfully.
ADS C:\Users\Peter\Documents\Re_ Jim Z. Zhang sent you a message on Facebook___.eml:OECustomProperty deleted successfully.
ADS C:\Users\Peter\Documents\FW_ It Finally Has Happened.eml:OECustomProperty deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56468 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Eva
->Temp folder emptied: 0 bytes
->FireFox cache emptied: 3877775 bytes
->Flash cache emptied: 41449 bytes

User: Peter
->Temp folder emptied: 1054657 bytes
->Temporary Internet Files folder emptied: 26448044 bytes
->Java cache emptied: 1556075 bytes
->FireFox cache emptied: 187761557 bytes
->Flash cache emptied: 65621 bytes

User: Public
->Temp folder emptied: 0 bytes

User: QBDataServiceUser20
->Temp folder emptied: 0 bytes
->Flash cache emptied: 41044 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 2576 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 50333 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 211.00 mb


[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Eva
->Flash cache emptied: 0 bytes

User: Peter
->Flash cache emptied: 0 bytes

User: Public

User: QBDataServiceUser20
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.26.5 log created on 08202011_161445

Files\Folders moved on Reboot...
C:\Users\Peter\AppData\Local\Temp\Excel8.0\MSForms.exd moved successfully.
C:\Users\Peter\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Peter\AppData\Local\Temp\~DF5C592159879B6A00.TMP moved successfully.
C:\Users\Peter\AppData\Local\Temp\~DFA447E044F58C4520.TMP moved successfully.
C:\Users\Peter\AppData\Local\Temp\~DFA5A5AE3455753CCC.TMP moved successfully.

Registry entries deleted on Reboot...
 
Ran "Security Check.exe"

It produced the following file:

checkup.txt:

Results of screen317's Security Check version 0.99.7
Windows 7
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Panda Cloud Antivirus
McAfee Security Scan Plus
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java(TM) 6 Update 26
Out of date Java installed!
Adobe Flash Player
Adobe Reader X (10.1.0)
Mozilla Thunderbird (6.0.) Thunderbird Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Panda Security Panda Cloud Antivirus PSANHost.exe
Panda Security Panda Cloud Antivirus PSUNMain.exe
``````````End of Log````````````
 
Sorry for delay in reporting further results.

Ran TFC as directed. Computer restarted and apparently there were no problems.

Has a great deal of difficulty running ESET Online Scanner. Followed your instructions, including checking "Scan Archives" box. However, program repeatedly got hung up midway through (multiple) scans.

Finally, after 5th attempt, was able to run a complete program by leaving "Remove Found Threats" checked and not checking "Scan Archives" The results of this completed run reported:

Files scanned - 186648
Infected files - 0
Cleaned files - 0
Scan time 2:01:37

I hope these results are adequate for your purposes. If not (i.e., must scan using "Scan Archives"), then I need to know how to prevent the ESET program from getting hung up.
 
Scanning archives are rather important.

Try Eset with different browser. Make sure your AV program is disabled.

If still an issue....

Please, run F-Secure Online Scanner

  • Disable your Antivirus program.
  • Checkmark I have read and accepted the license terms.
  • Click on Run Check button.
  • Quick scan (recommended) option will come pre-checked. Don't change it.
  • Click on Start button.
  • When scan is done, in Step 3: Clean the files, leave all settings as they're.
  • Click Next button.
  • Click Full report... button.
  • Copy report's content and paste it into your next reply.
 
I had earlier tried to run ESET under both FF and IE. Had similar/comparable results (i.e., hangups)

Ran F-Secure On-Line Scanner. It ran quickly and without difficulty.

Scan report of F-Scanner:

Scanning Report
Saturday, August 20, 2011 22:36:14 - 22:39:11

Computer name: PETER-PC
Scanning type: Quick scan
Target: System
No malware found
Statistics
Scanned:

Files: 6573
System: 6573
Not scanned: 0

Actions:

Disinfected: 0
Renamed: 0
Deleted: 0
Not cleaned: 0
Submitted: 0

Next Steps??
 
Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

  • Under the Custom Scans/Fixes box at the bottom, paste in the following:

Code:
:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

13. Please, let me know, how your computer is doing.
 
Log from OTL - reset restore point:

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Eva
->Temp folder emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Peter
->Temp folder emptied: 701409582 bytes
->Temporary Internet Files folder emptied: 11772916 bytes
->Java cache emptied: 29626 bytes
->FireFox cache emptied: 53165856 bytes
->Flash cache emptied: 456 bytes

User: Public
->Temp folder emptied: 0 bytes

User: QBDataServiceUser20
->Temp folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 3888 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 731.00 mb


[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Eva
->Flash cache emptied: 0 bytes

User: Peter
->Flash cache emptied: 0 bytes

User: Public

User: QBDataServiceUser20
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.26.5 log created on 08202011_233819

Files\Folders moved on Reboot...
C:\Users\Peter\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

Registry entries deleted on Reboot...
 
Following recommended actions completed:

1. Mr. Clean image viewed :)
2. Reset restore point using OTL, and forwarded resulting log
3. Removed tools (using OTL) and residual log files on desktop; did not remove Malwarebytes or TFC
4. Downloaded and installed WOT; PSI; FileHippo
5. Printed out "How Got Infected" topic
6. Am changing critical/sensitive passwords (had no "trojans" identified (I believe))

Computer now working fine, thanks to your good help!

Anything more?
 
Way to go!!
p4193510.gif

Good luck and stay safe :)
 
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