Hi everyone,
Having an issue with one of our clients 2003 servers where blue screens several times a month. I have downloaded the debug tools and relevant symbols but am not experienced in reading the dump file. I think it may be a meory fault but really not sure. If anyone can have a quick look at the attached dump file and advise, that would be much appreciated.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
nt!NtRequestWaitReplyPort+688
80939795 8931 mov dword ptr [ecx],esi
TRAP_FRAME: b9863c3c -- (.trap 0xffffffffb9863c3c)
ErrCode = 00000002
eax=e1a22098 ebx=8929e6c0 ecx=00000000 edx=e1f882c8 esi=8929e880 edi=e171ace8
eip=80939795 esp=b9863cb0 ebp=b9863d50 iopl=0 nv up ei ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010282
nt!NtRequestWaitReplyPort+0x688:
80939795 8931 mov dword ptr [ecx],esi ds:0023:00000000=00000000
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
BUGCHECK_STR: 0x8E
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 80834d3f to 80939795
STACK_TEXT:
b9863d50 80834d3f 00000104 00148150 00148150 nt!NtRequestWaitReplyPort+0x688
b9863d50 7c82ed54 00000104 00148150 00148150 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012f30c 00000000 00000000 00000000 00000000 0x7c82ed54
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!NtRequestWaitReplyPort+688
80939795 8931 mov dword ptr [ecx],esi
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!NtRequestWaitReplyPort+688
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 45ebe552
FAILURE_BUCKET_ID: 0x8E_nt!NtRequestWaitReplyPort+688
BUCKET_ID: 0x8E_nt!NtRequestWaitReplyPort+688
Followup: MachineOwner
Thanks
Alistair
Having an issue with one of our clients 2003 servers where blue screens several times a month. I have downloaded the debug tools and relevant symbols but am not experienced in reading the dump file. I think it may be a meory fault but really not sure. If anyone can have a quick look at the attached dump file and advise, that would be much appreciated.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
nt!NtRequestWaitReplyPort+688
80939795 8931 mov dword ptr [ecx],esi
TRAP_FRAME: b9863c3c -- (.trap 0xffffffffb9863c3c)
ErrCode = 00000002
eax=e1a22098 ebx=8929e6c0 ecx=00000000 edx=e1f882c8 esi=8929e880 edi=e171ace8
eip=80939795 esp=b9863cb0 ebp=b9863d50 iopl=0 nv up ei ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010282
nt!NtRequestWaitReplyPort+0x688:
80939795 8931 mov dword ptr [ecx],esi ds:0023:00000000=00000000
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
BUGCHECK_STR: 0x8E
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 80834d3f to 80939795
STACK_TEXT:
b9863d50 80834d3f 00000104 00148150 00148150 nt!NtRequestWaitReplyPort+0x688
b9863d50 7c82ed54 00000104 00148150 00148150 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012f30c 00000000 00000000 00000000 00000000 0x7c82ed54
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!NtRequestWaitReplyPort+688
80939795 8931 mov dword ptr [ecx],esi
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!NtRequestWaitReplyPort+688
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 45ebe552
FAILURE_BUCKET_ID: 0x8E_nt!NtRequestWaitReplyPort+688
BUCKET_ID: 0x8E_nt!NtRequestWaitReplyPort+688
Followup: MachineOwner
Thanks
Alistair