Hi all, I'm new to the board, but I could really use some help! I get the following error message approximately 1 out of 5 times I start my computer: Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: a BCP1: 000000000000002A BCP2: 000000000000000C BCP3: 0000000000000000 BCP4: FFFFF800024B7D07 OS Version: 6_0_6002 Service Pack: 2_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\Mini042010-01.dmp C:\Users\Jessica\AppData\Local\Temp\WER-171850-0.sysdata.xml C:\Users\Jessica\AppData\Local\Temp\WERC8AB.tmp.version.txt ****** It started happening about 2 months ago. I haven't installed any new hardware since I got the machine. I don't know if I installed any new software around the time this problem started. One thing to mention is that I had to send it back to the HP about a month before the BSOD because it had a power supply issue that they resolved. To deal with the BSOD, would it help to do a System Restore to, say, 3 months ago? If I do that, will I lose all of the files I've created since then (e.g. Word docs)? Or is there something else I should do? I'm confused about why this only happens sometimes, not every time. Thanks for your help -- I'm a grad student who needs this laptop to do my work. Without it, I'm screwed, so the BSOD is TERRIFYING to me. Thanks!