Sims 2 freezes help

By shawtii1050
Feb 8, 2009
  1. ok so I am very frustrated because I just bought The Sims 2 Double Deluxe and installed it on my laptop. The problem is that it freezes all the time and I need to bring up the Task Manager to close it down.
    I can make a family but it wont load them, I can sometimes access my Sim's house but most of the time it freezes before I can resume gameplay. I can start to make a house or a lot but it will freeze when I try to save it and go back to the neighbourhood. I did some research and I think it has something to do with not having the right video card, but I dont know anything about that. =/
    Here is my computer info:

    Computer model/make: Acer Extensa 5620
    Processor/speed: Intel(R) Core(TM) 2 Duo CPU
    Memory: 3062 MB RAM
    Direct X: DirectX10
    Video card name: Mobile Intel(R) 965 Express Chipset Family
    Total memory: 358 MB

    oh, and I have Windows Vista Home Premium

    I hope someone can help!
  2. mailpup

    mailpup TS Special Forces Posts: 7,155   +458

    Your onboard graphics should play it but it is marginal. I would install the latest graphics driver available from your laptop manufacturer (Acer) and install any applicable game patches for the various Sims games you installed. Also, you might want to lower any game settings to increase framerate.
  3. Ultiweap

    Ultiweap TS Enthusiast Posts: 606

    sims 2 normally should work well with your card as I have the same and play well the game. The problem may come from the installation. Try to uninstall it and reinstalling may resolve the problem. Also when playing make sure that every other unused programs are close.
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