Social networks rank among the worst companies in terms of customer satisfaction

By Shawn Knight ยท 14 replies
Jul 22, 2014
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  1. Airlines and Internet service providers are often associated with poor customer satisfaction and according to a recent survey from the American Customer Satisfaction Index (ACSI), social media companies can now be added to that list.

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  2. captaincranky

    captaincranky TechSpot Addict Posts: 13,038   +2,558

    Since people who have accounts with social media hubs, were dumb enough to create their account in the first place, shouldn't this merely be an indicator of their self loathing, rather than a condemnation of the circus they travel with?
    Nobina likes this.
  3. Rippleman

    Rippleman TS Evangelist Posts: 818   +371

    are you suggesting that "techspot" is not a social hub for tech interested people? Are you not here?
    H3llion and TadMSTR like this.
  4. captaincranky

    captaincranky TechSpot Addict Posts: 13,038   +2,558

    I'm suggesting Techspot isn't Facebook., nor am I dissatisfied with it.
    Littleczr likes this.
  5. misor

    misor TS Evangelist Posts: 1,285   +243

    I don't believe in the 'interpretation' of that survey.
    people ranked the services because they were asked to.

    imagine if I pull a survey questionnaire out of my behind and ask you to rank what matters most:
    sex, breakfast, lunch, dinner, cable tv, internet tv, internet, car, pet, etc.
    something's gonna give.

  6. captaincranky

    captaincranky TechSpot Addict Posts: 13,038   +2,558

    My answer is "internet porn". Yeah well, so what?

    Although, thank goodness that wasn't a paper survey, straight from the horse's er....well, you know.:eek:
  7. Mr Majestyk

    Mr Majestyk TS Enthusiast Posts: 44   +18

    Well I'm very satisfied I don't use social networking at all.
  8. "Customer" satisfaction? I think you've got that backwards. We're the product and the advertisers on the social networks are the customers.

    I think they're extremely satisfied with the social networks!
    cliffordcooley likes this.
  9. H3llion

    H3llion TechSpot Paladin Posts: 1,379   +286

    Are you honestly calling people who have Social Media accounts dumb? Are you honestly for real?
  10. Rippleman

    Rippleman TS Evangelist Posts: 818   +371

    he doesn't realize he is on one and using one. Ignore him.
  11. captaincranky

    captaincranky TechSpot Addict Posts: 13,038   +2,558

    Yes, I am. Do you think people that have Twitter accounts so they can catch every bit of drivel that falls out of some celebrity's mouth, are geniuses? Although I do believe they're in the majority

    In any event, it seems this current generation of whiny snot bags, signs up for free services, which they then proceed to badmouth, because the service doesn't live up to they're expectations. What's wrong with this picture?:oops:

    Suppose you get a free Gmail account, the next thing you know, you're here at Techspot bitc!!ing your, "privacy is being invaded", because Google is tracking you.

    Where does the "free" come from. Do you think your neighbor is paying the bill for you, out of the goodness of his own heart?

    Or perhaps you care how big around Kim Kardashian's backside is today? If you do, that rates a "10" on the cranky, "Stupid-o-meter".

    Better run to check Kimmie's Facebook page to find out. Are you one of her 1,000,000+ "friends". Yeah well, dumb.
    Why don't you just ignore my posts? Instead, you think you're going to get your little friends to ignore me as well. That's really a gang mentality, isn't it? Don't quote me, don't answer me, and put me on your "ignore list". But that's something that would require self control, now wouldn't it?

    A game I like to play in real life, is to find a security guard, then tell him a joke that requires abstract reasoning. The odd thing is, they never get them. I think you've got a future in that line of work.

    No, this isn't a "social media" forum. It has some aspects of one. But it is a place that many come, to find out what they have to buy, in order to continue thinking of themselves as "avant techies", or "uber techies" maybe.

    Take a moment to ponder these song lyrics: "I'm in with the in crowd, I go where the in crowd goes". Big hit in the 60's,yet still contemporary, wouldn't you say?

    And because I like you, here's the video:

    And remember, "it's not what you know, it's who you know". Enter Facebook. Enter Twitter.

    Craig Ferguson from late night TV tweets all the time, you could "friend him"!(y)

    None of that strikes you as vacuous? Although you could join, and complain about the quality of free service. After all, it seems you'd be among "friends".
    Last edited: Jul 23, 2014
  12. Also dissatisfied are the customers who have to pay for something that they expect for free.
  13. captaincranky

    captaincranky TechSpot Addict Posts: 13,038   +2,558

    Well, these are the heydays of "social entitlements". Not only do many people think they should get everything for free, they've come to demand it.

    But I'm thinking if a customer doesn't click on the, "buy me", button in the middle of the "free service", they won't have purchased something. Unless of course, they get targeted by hackers and thieves, by posting all their personal information all over Facebook, (and other sites of the same ilk).

    BTW, don't forget to click on that email attachment, it might be from one of your, "friends".
    Last edited: Jul 23, 2014
  14. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 9,747   +3,712

    Been there, done that! It wasn't all it was cracked up to be. lol
  15. mailpup

    mailpup TS Special Forces Posts: 7,189   +471

    Enough ad hominem remarks. Back on topic please.

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