Sprint finishes dead last in Consumer Reports' latest cell phone service survey

Shawn Knight

TechSpot Staff
Staff member
The nation’s third largest wireless provider has come in dead last in Consumer Reports’ latest cell phone service survey. According to the report, the company turned in “dismal marks” in 4G reliability, text messaging, value and voice service. A year...

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TS Booster
I've been a Sprint customer now for about 5 years. I remember when the Evo 4G came out, I bought into it on the promise that "4G is coming," and here I am years later, in a somewhat decent market, where AT&T and Verizon have excellent 4G coverage, and I'm stuck on 3G. Needless to say, as soon as my contract gets close enough that the ETF is doable, I'm popping hatch and switching, never to look back.


I have been with Sprint since my employer gave me an iPhone 4S back in October 2011. Voice and SMS are fine but data is a joke. I guess the joke is on my employer paying what they do for data that I never use (I leave the cellular data service turned off). Recently I wanted to fully unlock my 4S and Sprint says the won't/can't/'whatever. Then they say I should pay a third-party to service to fully unlock it. Honestly I am tired of Sprint and am seriously considering switching myself to T-Mobile if my employer continues to insist Sprint is the best.



I know Sprint had some challenges this summer when closing down the Nextel network and upgrading all of their towers. Be patient. I called in with complaints and the customer service was very apologetic, but the upgraded network is everything promised. It works great - even in areas where coverage was poor before. Maybe it is not Verizon, in rural areas, but overall coverage is great and customer service is second to none. If you have left sprint in the past several years - now might be the time to reconsider.