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Spyware problem: CiD popups

By akudilek ยท 7 replies
Mar 21, 2008
  1. Hello,

    Lately my computer's been slowing down, and I've been getting a lot of pupups that have CiD in the title. I believe it's some kind of virus... I've tried everything and can't get rid of it. I did the preliminary 15 steps, and I've attached my log files...

    Thanks in advance for any help!
  2. kritius

    kritius TS Guru Posts: 2,084

    1)Uninstall any of the following program(s) using Add/Remove Programs if they are present. To do this, go to Start > Settings > Control Panel and

    double-click on Add/Remove Programs. From within Add/Remove Programs

    highlight each one and select Remove.

    Browser Enhancer
    CiD Help
    CiD Manager
    Download Plugin for Internet Explorer
    Messenger Plus
    Ultimate Browser Enhance
    Window Search
    Window Searching
    Zone Media

    2)Setup" is now displayed. Click on the Uninstall button. Note: options

    displayed on the first screen are not related to the sponsor program.

    3)The sponsor screen is now displayed (if you don't see it, search for it

    in your Task Bar). To prove that someone is currently reading the screen,

    you have to type the code that is displayed
    . Once you enter the code,

    press Uninstall.

    4)If you entered the code properly, the program will ask you to confirm that

    you want to uninstall. You must answer "Yes" to this question,

    else, you won't have another chance of uninstalling.

    5)Reboot your computer

    i dont really have time to go through your log properly now but try that first. Do you still have problems?
  3. akudilek

    akudilek TS Rookie Topic Starter

    Thanks for your help. I found the CiD Help in my Add/Remove list, so that's gone now. I guess I'll go through the day and see if it helped. Thanks again!
  4. kritius

    kritius TS Guru Posts: 2,084

    Update your Java Runtime Environment
    • First try going to Start -> Control Panel -> double click Java
    • Select the Update TAb at the top
    • Click the Check for Updates button at the bottom
    • If it finds the newer version (Java 6 Update 5) Follow the on screen instructions
    • After it installs the newest version Go back to Control Panel -> Add/remove programs
    • Uninstall any older versions of Java

    If for some reason you couldn't update through the above instructions.
    • Click the following link
      Java Runtime Environment 6 Update 5
    • The 4th option down is the one you want (click Download)
    • Check the box to agree to terms of service
    • Check the box for your operating system and click 'Download selected'at the bottom
    • After the install Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions
    • Navigate to C:\programfiles\Java -> delete any subfolders except the jre1.6.0_05 folder

    Ill have a look through your log later and advise if anything else needs to be done.
  5. akudilek

    akudilek TS Rookie Topic Starter

    So, I've got that all done. So far so good with the popups. Any other thoughts?
  6. kritius

    kritius TS Guru Posts: 2,084

    Post another HJT log,

    #) Run Kaspersky online scanner
    With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
    Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
    Do not go surfing while your resident protection is disabled!
    Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.

    Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
    • The program will launch and then start to download the latest definition files.
    • Once the scanner is installed and the definitions downloaded, click Next.
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      o Scan using the following Anti-Virus database:
      + Extended (If available, otherwise use standard)
      o Scan Options:
      + Scan Archives
      + Scan Mail Bases
    • Click OK
    • Under select a target to scan, select My Computer
    • The scan will take a while so be patient and let it run.
    • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
    • Click the Save Report As... button (see red arrow below)

    • In the Save as... prompt, select Desktop
    • In the File name box, name the file KasScan-ddmmyy (or similar)
    • In the Save as type prompt, select Text file (see below)

    • Include the report in your next post.
  7. akudilek

    akudilek TS Rookie Topic Starter

    Here is my HJT log... The Kaspersky scan was too big to be attached. Do you want any part in particular?
  8. kritius

    kritius TS Guru Posts: 2,084

    Can you cut it in half and post two .txt files?

    Fix HijackThis entries,
    Open up Hijackthis.
    Click on do a system scan only.
    Place a checkmark next to these lines(if still present).

    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)

    Then close all windows except Hijackthis and click Fix Checked
    Close HijackThis.

    You should get a firewall as well, either, these firewalls are all free,
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