Steps completed: redirect to yahoo, sometimes can't load profile or bsod

By tulkas ยท 19 replies
Apr 20, 2010
  1. Hello all. This is my first time on here. My computer is royally buggered up. I have been trying to clean it up myself. Dumped norton, bought Kaspersky. Everything seemed ok for a few days, and then weird stuff. beginning with a redirect to yahoo when I type a search in the url bar. Then sometimes it would be royally slow, and now half the time it says it can't find my profile or it is corrupt. If it doesn't do that, then it might load up and then hang after 30 seconds or so.

    I've completed the scans to the best of my ability. I had to boot about a dozen times, and run them over and over again.

    One interesting thing that I see is that one log says I am running mcafee. I've never run that, and it does not populate in my add/remove program list.

    I have not attached the malwarebytes log. It came out clean, but I lost the log in the profile shuffle.

    Any help that you fine folks could give me would be appreciated.

    Update: I forgot to mention that the gmer scan was done without file checked. It would bsod halfway through if file was checked.


    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

    Download HijackThis:
    by clicking on Installer under Version 2.0.2
    [DO NOT download version 2.0.3 (beta)]
    Install, and run it.
    Post HijackTHis log.
    Do NOT attempt to fix anything!

    NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator
  3. tulkas

    tulkas TS Rookie Topic Starter



    Thank you for helping me.

    I am trying to run combofix. It is warning me that McAfee is active, and it wants me to disable it before I continue. But I have never installed McAfee, and I cannot find it anywhere to disable it. Not in system tray, not in find remove progams, etc. Should I just keep going with Combofix?
  4. tulkas

    tulkas TS Rookie Topic Starter

    Comfix and HJT logs attached

    Ok, I downloaded a tool from McAfee site that searched for and removed hidden parts of its program. I am sure just doing that is going to be a big help.

    Attached are the logs you requested. I have not been redirected. Startup seems better, too.

    Attached Files:

  5. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Good news :)

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    c:\windows\system32\config\systemprofile\Application Data\jasltw.dat
    c:\program files\FTM1D0.tmp
    c:\program files\FTM1D0.tmp.SegmentInfo.bin
    c:\program files\Common Files\Symantec Shared
    c:\program files\Symantec
    c:\program files\Symantec AntiVirus
    c:\documents and settings\All Users\Application Data\Symantec
    [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Alcmtr]
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
  6. tulkas

    tulkas TS Rookie Topic Starter

    Comfix report

    Ok, I ran comfix. Log attached.

    System seems to be working much better.

    Attached Files:

  7. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Good :)

    Please download Profiles by noahdfear.

    * Save it to your desktop.
    * Double-click profiles.exe and post its log when you reply.


    Delete your GMER file and get fresh one...

    Download GMER:, by clicking on Download EXE button.
    Alternative downloads:
    Double click on downloaded .exe file, select Rootkit tab and click the Scan button.
    Do NOT use the computer while GMER is running!
    When scan is completed, click Save button, and save the results as gmer.log
    Warning ! Please, do not select the "Show all" checkbox during the scan.
    Post the log.

    IMPORTANT! If for some reason GMER refuses to run, try again.
    If it still fails, try to UN-check "Devices" in right pane.
    If still no joy, try to run it from Safe Mode.
  8. tulkas

    tulkas TS Rookie Topic Starter

    Ok. I ran profles and a new gmer.

    Logs attached.

    Attached Files:

  9. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    All looks good :)

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
  10. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Are you still out there?
  11. tulkas

    tulkas TS Rookie Topic Starter

    I'm still here!

    Sorry, I haven't been able to follow up. I've had all sorts of distractions keeping me from tinkering with my computer.

    I have some time now, so I will go through the steps on my laptop and post shortly.

    Thanks again for your help!
  12. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    OK :).....
  13. tulkas

    tulkas TS Rookie Topic Starter

    When I try to run combofix /uninstall, I get this:

    "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
  14. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Delete Combofix manually....
    Delete Combofix, Qoobox folders,and Combofix.txt file from C:
    Delete Combofix from your desktop
  15. tulkas

    tulkas TS Rookie Topic Starter

    Ok, manually removed combofix files.

    Ran TFC.

    The kaspersky site will not load properly for me. Looks like a stylesheet is missing or something. The accept box is greyed out. I can't push it.

    Update: Trying to go to their online scanner from their main site, it says the online scanner is being improved.
  16. tulkas

    tulkas TS Rookie Topic Starter

    Tried reloading again, and this time it let me through. It started updating, and then gave me this error:

    0 [ERROR: java.lang.RuntimeException: Kaspersky Online Scanner 7.0 cannot be started because this computer has Kaspersky Internet Security 8.0 (9.0) installed.]

    Kaspersky is my virus software, but I have it deactivated.
  17. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

    Post fresh HJT log as well.
  18. tulkas

    tulkas TS Rookie Topic Starter

    New logs attached.

    the file was flagged as a virus. I downloaded it from another forum... I believe all this started with the gumblar virus. It added a line of code to all of my .js and index.* files on my webserver. The files were supposed to remove the extra lines of code on my webserver. It didn't work, though. I ended up cleaning it out by hand.

    Attached Files:

  19. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!:

    9. Please, let me know, how is your computer doing.
  20. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Any word about your computer status?
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