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Suspected Malware Issue Windows 7

By dg110270
Jun 12, 2013
  1. I need some advice about a computer problem. I got a new HP desktop running Windows 7. I loaded the following free software.
    AOL for her mail
    AVG anti virus
    Google Picasa for photos
    Open Office for word docs
    Mozilla Firefox

    I waited several weeks for all the updates to settle down. While surfing the internet I was asked to load Adobe and video player etc.and I did.

    The problem is that while surfing I get erroneous windows that pop up that I assume is from some Malware that got loaded without my knowledge. The HP support person thought that was the problem also so I ran a program called Malwarebytes and it found several items that I got rid of but the problems continue. Also in the Mozilla browser I set Yahoo as the home page but it won't stay set. It keeps going to AOL instead.

    By the way my sister uses the same software on her desktop XP PC with no issues.

    What's your suggestions for a fix. Should I buy malware/virus software instead of using free stuff?
  2. mailpup

    mailpup TS Special Forces Posts: 7,101   +419

    Moving to Virus and Malware.
  3. Broni

    Broni Malware Annihilator Posts: 53,855   +370

    Please, complete all steps listed here: https://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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