Hello, I am Sam, good to meet you all. Just to put this upfront so it isn't something disclosed at the last moment, I do not have a PayPal or other method for transferring currency electronically. If you hold any expectations of donations, I am sorry for your disappointment and time. Although there are - and I have read - other threads on this issues, it seems that the solution is not clear, as the people with the issues become inactive, and the post is abandoned. I am fixing my sister's computer she recently purchased. She has been getting quite a few viruses, which I was able to deal with in a relatively short manor, the longest time being two hours to research and trouble shoot. This bad boy, on the other hand, seems to have eluded many people. I have read the following Threads related to this malware virus: http://forums.malwarebytes.org/index.php?showtopic=116746https://www.techspot.com/community/...as-c-windows-svchost-exe-causing-bsod.184115/http://www.bleepingcomputer.com/forums/topic447033.htmlhttp://www.spywareinfoforum.com/ind...nt;-tdsskiller-wont-remove-rootkitbootpiharc/https://www.techspot.com/community/...n-agent-svchost-exe-virus-please-help.183841/https://www.techspot.com/community/topics/a-c-windows-svchost-exe-trojan-agent-removal-help.186351/ Threads I have briefed, but symptoms/results from Trojan do not apply to the "troubled" computer: https://www.techspot.com/community/...random-crashes-do-not-know-how-to-fix.186943/https://www.techspot.com/community/...an-agent-causing-blue-screens-crashes.187060/https://www.techspot.com/community/topics/svchost-exe-trojan-agent-causing-blue-screens-crashes.187060/ I have attempted a few fixes, but nothing has been effective. I an using my personal computer as a method of downloading the software to put on a flashdrive and use on the other computer. If you have any preliminary rules, regulations, questions, or comments related or not directly related to the actual solution, let us please post those now. And to save you the hassle of asking, I have introduced myself. I will also read all directions carefully, be well aware of the consequences of mistakes, refrain from changes that are not mandated by an instructor, not abandon the topic, reply as soon as possible, maintain constant updates on computer behavior, complete the cleaning process, not ask for help outside of this discussion, never run more than one scan at a time, and do as the instructors say. That ought to sum up it up. Let me know what I can do to help assist you kindhearted volunteers in aiding me. I will try to reply every day on week days, even if only to say that I have acknowledged the reply and am pending for a time opportunity to complete the instructions fully.