System error category 102 event 1003

[umar]

Repested Members of Techspot
i am facing this problem in windows xp .... PC suddenly crash or reboots some time it stuck on Intel logo screen i have checked my RAM thru memtest but no errors where found . Posting error detail along with minidumps ...Please Help any help will be appreciated..

Its was generted when it stuck first time
Error code 000000e3, parameter1 89ba1b90, parameter2 8a56d758, parameter3 00000000, parameter4 00000002.

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 65 000000e
0020: 33 20 20 50 61 72 61 6d 3 Param
0028: 65 74 65 72 73 20 38 39 eters 89
0030: 62 61 31 62 39 30 2c 20 ba1b90,
0038: 38 61 35 36 64 37 35 38 8a56d758
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 30 30 30 30 00, 0000
0050: 30 30 30 32 0002

Second crash log
Error code 10000050, parameter1 b9b20b8c, parameter2 00000008, parameter3 b9b20b8c, parameter4 00000000.
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 35 1000005
0020: 30 20 20 50 61 72 61 6d 0 Param
0028: 65 74 65 72 73 20 62 39 eters b9
0030: 62 32 30 62 38 63 2c 20 b20b8c,
0038: 30 30 30 30 30 30 30 38 00000008
0040: 2c 20 62 39 62 32 30 62 , b9b20b
0048: 38 63 2c 20 30 30 30 30 8c, 0000
0050: 30 30 30 30 0000

minidumps attached below

 

[Route44]

Two drivers were cited as the source of your problem.

The first is Symevent.sys and this belongs to your Symantec security software. We have seen a lot of people have issues with this software and particularly this driver.

However, it is the second driver sptd.sys that may be the central problem. It is part of Daemon tools, a cd/dvd emulation tool, that allows you to mount iso images as virtual drives. It also belongs to Alcohol 120% software. This software and Symantec may be in conflict.

We have also seen many, many people have issues with Daemon tools as well. You could do one of three things to attempt to bring stability:

1. Update the program.

2. Uninstall and reinstall the program.

3. Uninstall the program and don't reinstall. A number of people found this is the only recourse.

* Let us know what you decide to do and the results.

* Also, you should seriously consider updating to Service Pack 3.

 

[umar]

System error category 102 event 1003

Thxz for reply Router 44
i will uninstall norton antivirus and daemon if they are the factor crashing the system
i am sending another minidump pc was crash before i posted this thread
please immediately reply.

Error code 00000024, parameter1 001902fe, parameter2 a8fb2424, parameter3 a8fb2120, parameter4 b9d2ec66.

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 32 0000002
0020: 34 20 20 50 61 72 61 6d 4 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 31 39 30 32 66 65 2c 20 1902fe,
0038: 61 38 66 62 32 34 32 34 a8fb2424
0040: 2c 20 61 38 66 62 32 31 , a8fb21
0048: 32 30 2c 20 62 39 64 32 20, b9d2
0050: 65 63 36 36 ec66

 

[umar]

hello to router 44
i have uninstalled norton

 

[Route44]

I haven't had a chance to read your other minidump but the thing to keep in mind is that Norton is very well known to leave remnants of itself behind such as drivers. Now go to their website, find your particular version and use their special Removal Tool to make sure all things are removed.

Was this only the antivirus or did you have a full Security Suit?

 

[umar]

thnz for ur reply
i dont have the full suite i only have antivirus which i had downloaded from website.
which specail removel tool u r talking abt? send me link i am sendin u the name of product symantec antivirus for cooperate edition 10.1.7000.7 for windows

i think ram is makin problem

 

[Route44]

Go to Symantec's website and do a search. Avast 4.8 free version is an excellent antivirus that you might want to check out.

As for RAM run Memtest. See this link and follow the instructions: https://www.techspot.com/vb/topic62524.html
Let it run for a LONG time. The rule is a minimum of 7 Passes; the more Passes after 7 so much the better.. There are 8 individual tests per Pass. Many people will start this test before going to bed and check it the next day.

If you have errors you have corrupted memory and it needs to be replaced.

Also, with errors you need to run this test per stick of RAM. Take out one and run the test. Then take that one out and put the other in and run the test. If you start getting errors before 7 Passes you know that stick is corrupted and you don’t need to run the test any further on that stick.

* Get back to us with the results.

 

[umar]

thnz for reply
done search got the removal tool
now goin to run memtest on ram stick .