gnpfrslo
Posts: 62 +10
Yesterday, I got a message from the Radeon update software (crimson) that there were updates available; I though it would actually be a good time to install them since I was a bit busy with other things. For the most part, it went without a hitch, up until a little after I went back to the computer to check some things and the screen suddenly turned black "oh, ok it must be the video drivers" I thought, but after a few seconds the monitor did turn on again, only that it was completely black save for the mouse pointer which was not responding; the entire screen was frozen. I waited some more time and came back to be greeted by the same picture... I forced the computer to turn off; when it started up again, it shew me the HP startup logo, then flicked into black, then the logo again, but the little dots you'd see rolling beneath being the only indication that the screen had frozen yet again.
The first thing I tried was system recovery, didn't work with none of 3 available recovery points.
Then I went for the CMD, first with SFC /scannow, it said it fixed some things but there were 26 issues that couldn't be resolved (I managed to open the file later and found most of these were shortcut files from somewhere inside the windows folder, are there any serious threats I should be worried about?).
Afterwards, using chkdsk /f gives me the "can't unblock the disk, unit is protected against writing" message, running in read only mode, it tells me there are errors and that I should use the /F command. An issue I have encountered before. So, finally, I try to boot in safe mode, to my surprise and unlike last time, it runs; but after realizing I have not enough external storage available to backup all my important files (which is why I don't have an image backup either) and remembering how the whole thing started; I figured I perhaps only needed to reinstall the drivers, but I only found more trouble:
1) when trying to run the Radeon crimson software, it tells me: "error with detector driver; contact support"
2) when trying to uninstall software and all or just the latest drivers, I get: "unknown error. Please, close the program and start the installer again".
Specifications:
System: HP Pavilion 14 n007la
Processor: AMD A6-5200 APU (2GHz)
GPU: AMD Radeon HD 8400 / R3 series
OS: Windows 10 x64
So, is there anything I can do before resorting to formatting?
The first thing I tried was system recovery, didn't work with none of 3 available recovery points.
Then I went for the CMD, first with SFC /scannow, it said it fixed some things but there were 26 issues that couldn't be resolved (I managed to open the file later and found most of these were shortcut files from somewhere inside the windows folder, are there any serious threats I should be worried about?).
Afterwards, using chkdsk /f gives me the "can't unblock the disk, unit is protected against writing" message, running in read only mode, it tells me there are errors and that I should use the /F command. An issue I have encountered before. So, finally, I try to boot in safe mode, to my surprise and unlike last time, it runs; but after realizing I have not enough external storage available to backup all my important files (which is why I don't have an image backup either) and remembering how the whole thing started; I figured I perhaps only needed to reinstall the drivers, but I only found more trouble:
1) when trying to run the Radeon crimson software, it tells me: "error with detector driver; contact support"
2) when trying to uninstall software and all or just the latest drivers, I get: "unknown error. Please, close the program and start the installer again".
Specifications:
System: HP Pavilion 14 n007la
Processor: AMD A6-5200 APU (2GHz)
GPU: AMD Radeon HD 8400 / R3 series
OS: Windows 10 x64
So, is there anything I can do before resorting to formatting?