Tesla customers say they've been double-charged, can't get refunds

midian182

Posts: 6,668   +59
Staff member
Facepalm: Most of us have been accidentally double-charged for something. While getting a few dollars refunded is a bit inconvenient, the process takes on a lot more urgency when it’s $71,000. That’s the situation facing some Tesla customers who have been charged twice for their new electric vehicles.

Southern California residents Tom Slattery, Christopher T. Lee, and Clark Peterson told CNBC that they experienced duplicate debit charges from Tesla, with amounts ranging from $37,000 to $71,000.

In the case of Lee, aka “Everyday Chris” on YouTube, two sums of $56,579 were transferred from his account after he purchased a Model Y. Tesla said there was no record of this and told him to call his bank.

Lee struggled to find someone at Tesla who would deal with the error and was forced to go to a nearby service center for an email address of someone in the finance department at the Freemont offices. He’s still waiting for a refund.

Slattery was charged $53,000 twice. According to his tweet, at least 400 other buyers have been double-charged. He couldn’t get any answers by calling the company, forcing him to drive to the Tesla Burbank, California, store and speak to staff.

“They told me to call my bank and have my bank reverse the charge. That was not acceptable. When you debit more than $50,000 and tell a customer to solve it on their own? I kept pushing,” he said.

Slattery is still waiting for a refund. He says until it arrives, he will refuse to accept the 2021 Model Y, which didn’t show up during the estimated delivery period.

Peterson experienced a similar problem after he bought the same model. Again, he was advised by the company to call his bank. “I said the money has left my account. I’m pretty familiar with the way wire transfers work. When the money’s gone the money’s gone! He was insistent I should call my bank. So I did. They confirmed like no, the money is in Tesla’s account now. We cannot do anything about that until we hear from them.”

“For a company that has so much technology skill, to have this happening to multiple people really raises questions,” Peterson added.

Two other customers told CNBC they also experienced duplicate charges after buying a Tesla. One of them must now pay overdraft fees and finance charges on credit card bills at the end of the month.

Permalink to story.

 

m4a4

Posts: 2,287   +2,494
TechSpot Elite
I mean, sure, this shouldn't be happening and Tesla should be able to help (assuming they can see a log of it). But calling your bank and cancelling one of those should be trivial, no? And that's if your bank doesn't just flag it?
 

fps4ever

Posts: 660   +863
I mean, sure, this shouldn't be happening and Tesla should be able to help (assuming they can see a log of it). But calling your bank and cancelling one of those should be trivial, no? And that's if your bank doesn't just flag it?

I don't think a bank can just reverse a transfer. They would have to treat it like a stolen account/transfer and put in a claim. Just a guess here...
 

QuantumPhysics

Posts: 4,730   +5,142
Tesla has the worst business practices I've ever seen. Just about everything I've oberved from them has been smoke and mirrors.
 

netman

Posts: 624   +247
*****s...! I don't understand why people allow corporations to have direct access to their bank accounts...! I would never ever allow Tesla or any other company have direct access to my bank account for that large sum of money...!
 

brucek

Posts: 767   +1,062
TechSpot Elite
Curious on many levels. Can't wait to hear how this one turns out.

I'm also surprised so many people had bank cash balances that could cover 2x Teslas, with 1x of that being unplanned. (I know there are plenty of wealthy people, but I'd have thought the big money would be in investment accounts vs say their routine checking account.)
 

DaveBG

Posts: 547   +239
Looks like lame computer bug at best. I hope it is because otherwise it stinks like big oil campaign - one of the many.
 

Ravey

Posts: 286   +121
I don't think a bank can just reverse a transfer. They would have to treat it like a stolen account/transfer and put in a claim. Just a guess here...

I believe they can in the uk. They treat it as a kind of "transfer made in error" and they can pull the money back. BUT and this a big BUT, This goes against your financial credit rating as it being your fault so you get a big fat dent in your credit rating which in turn will make it harder to get credit in the future.

 

Bobbydpue

Posts: 75   +52
I mean, sure, this shouldn't be happening and Tesla should be able to help (assuming they can see a log of it). But calling your bank and cancelling one of those should be trivial, no? And that's if your bank doesn't just flag it?
The money was already taken it wasn't a pending transaction.

Yeah Tesla should be able to help, but they aren't. This is just like USPS when they destroy a package and refuse to honor the insurance bought by the shipper. It's their rules and the customer has no recourse, but to spend money to fight it.
 

scavengerspc

Posts: 1,080   +1,032
TechSpot Elite
If you buy a car (or anything from a tech company) with a Credit Card you get what you deserve.
3 ways to pay for a car:
1. Loan handled by a dealer\finance company (Finance company would spot duplicates in seconds)
2. Personal Check.
3. Large sack with a $ sign on it.