The holy grail: getting rid of whatever wants to install Roxio Media Manager

[john clinton]

I think, but dare not say I'm sure, that I have nearly solved it.
fortunately task manager gives me the opportunity to identify the process of every application, and I finally tracked it down to some things called installshield, Idriver, and another evil called getmail; installshield I have uninstalled but getmail and Idriver have proved a bit more troublesome.

a search of all files and folders can find neither of them; likewise revo.
it seems that installshield lives in common files and, having found it, I uninstalled it using perfect uninstaller which, by right clicking on the thing has a force uninstall option. it seems that I am not alone in hating Idriver and getmail, which are not listed under installed prgrams notwithstanding that I can find their processes and stop their tree. that something has a process but is not listed anywhere as a program puzzles me.

 

[LookinAround]

Good work Sir!! (y)(y)

InstallShield should have occurred to me. Next time I hear of a similar problem I'll try to remember!

re: InstallShield, it's a program that can be used by different vendors to go looking for their software updates. One can also turn it off by clicking Control Panel->Software Updates and turning updates off.​

re: The other two process names you mention: I see them in the autoruns data you reported earlier
> I don't think getmail.exe was part of the problem. Does a product "e-mail mouse" or "e-mouse" from Topro Technologies sound familiar? It's listed as part of that product
> As for idrivet, I see it also. It is, indeed, part of InstallShield. It's installed as a system service which starts running at logon. I'll get back to you tomorrow with more info

Does Roxio installer still appear after you reboot and logon? Or are you just trying to get rid of those files?

 

[john clinton]

Yes, thanks I've seen e mouse as a process/maybe application. I think it came as part of the software or a wireless mouse that I bought from a UK/German, company called Lindy. I don't use it anymore so perhaps I should uninstall that software. some fool companies seem to but theses evil virus-like programmes off the shelf because they can't be bothered, or are too mean, to write their own stuff. might that be it?it's been a detective job to track tdown installshield, but, you are right, removing it does not seem to eradicate the roxio problem entirely. I'm only guessing but it seems that applications are programs and processes are what they do, or their executive arm; is that roughly right.there seems to be a freebie called regseek or some such that alloews one to search the registry for such nasties, would you recommend its use?'m old enough to know thet fools rush in where angels fear to tread but not familiar enough with computers to put it into practice. with an expert like you on my side perhaps I need not be so timid. you have a friend in England, albeit an old cripple, for what it's worth.
oddly enough, when young , I made it my business to know how cars work and how to dismantle and repair their bits, so it seems a bit stupid of me to be so ignorant about the electronic equivalent of a car.of course when I was young and strong I had two working arms and enough stupid stubbornness to change a clutch by torchlight in the middle of winter.
nowadays it seems I need a computer as I then did a car.

 

[LookinAround]

Quick response for now.
1. I would leave the e-mouse app installed for now. It probably adds functionality to the mouse you bought.
2. Yes, sometimes companies put extra junk on your computer you don't want (for example google "foistware"). So during all installations always choose Custom and make sure there's no checkboxes where you agree to allow "extras" to be installed that you don't really want; like new toolbars you're not familiar with, new search engines, or changes to your homepage

So just what is left of Roxio? Does it still try to install when you restart? What is still happening??

Also, run Autoruns tool again. Look in lower left corner till it's done scanning and says Ready. Next, we're going to find the idrivet startup
> To open the Find box, you can either click Ctl-F or click on the small binoculars icon displayed towards top left of the autoruns window (whichever is easier for you)
Now type idriveT into the find box, click next. It should take you the idrivet entry. Simply uncheck the box. This will prevent idrivet from starting next time you reboot.

Now reboot. Still problems?

 

[john clinton]

It's very decent of you indeed to bother with me at all. foolishly I installed something called avast and it mucked up my attempt to install autoruns and even now that I have un-installed it, I keep getting a vague error message when I try, but I shall keep at it in my mechanically stubborn way.
a big obstacle is that I sit about seven feet away from the monitor and my eyesight is too poor to make out error messages in tiny fonts, but, such is my deplorable ignorance, I cannot understand what they mean. it's only kindly patient people like you that are educating me. in my youth Latin, English history and simple arithmetic formed the greater part of what-is-called my education; even things as basic as how to change a clutch or brake pads, not at all. there were no computers in those days, not even clour television, certainly not calculators and a portable transistor wireless was regarded as quite revolutionary, I'm that old.
I was at least 40 before I even saw a computer; to me it's a miracle that I can both see and talk to my ladylove in new England, and for free! I'm astonished, but without her my life would be a desert, so the computery thing is quite essential to me in my old age.
you are a dear chap to be so kind and helpful.

 

[john clinton]

UPDATE: I've got autoruns to install but it can't find idrivet.

ho hum, but on the plus side I've not seen much of the roxio installer.


what's your view of reg seek in the hands of a dolt like me?

 

[learninmypc]

UPDATE: I've got autoruns to install but it can't find idrivet.

ho hum, but on the plus side I've not seen much of the roxio installer.


what's your view of reg seek in the hands of a dolt like me?

May I ask what "idrivet" is? I googled it & didn't like what I saw.

 

[john clinton]

From your earlier kind post: "now type idriveT into the find box, click next. It should take you the idrivet entry. Simply uncheck the box. This will prevent idrivet from starting next time you reboot."

copied and pasted as was. part of quick response for now,- supra