Trouble with installing Service Pack 3 WinXP

By vlad097 ยท 8 replies
Oct 18, 2011
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  1. I downloaded SP3 for XP and when I try to install I get this error message

    Service Pack 3 Setup Error
    The file c:\windows\system32\ntdll.dll is open or in use by another application.

    Close all other applications and then click Retry.

    I run Webroot secure anywhere and it finds nvata.sys in C:\WINDOWS\system32\drivers

    First I tried to delete it with Webroot but the Windows wouldn't boot after that so I managed to restore it to last working config.

    Help would be grately apreciated.
  2. vlad097

    vlad097 TS Rookie Topic Starter Posts: 23

    Is this supposed to be in Windows OS?
    I think it should be in Virus and Malware Removal?

    Somebody moved it here??
  3. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    The moderators probably moved it...

    I tried googling your problem and found a couple reported solutions you might try first (that at least worked for some)
    > I'll guess you're currently using the online version of the SP3 update? Go to MS download site and search for/download, reboot then run the standalone version of the SP3 update

    > Someone also reported their antivirus was interfering. It worked when they turned it off during the update. When you run the standalone version, disconnect your LAN cable, turn off any real time protection on your antivirus, spyware etc. Then try running the SP3 update
  4. vlad097

    vlad097 TS Rookie Topic Starter Posts: 23

    Thanx for reply. :)
    I will do that and will report results shortly...
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Our moderators are very efficient! I left a reply that I was having the thread moved to a more appropriate forum. Apparently the moderator deleted the post before you read it. Sorry about that!

    You problem is more appropriate in the forum rather than Virus and Malware.
  6. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    p.s. I'm not a malware person... but just went to check. It looks like nvata.sys is likely an nVidia driver and is safe (and obviously needed as you found out).

    I never used (or heard of) Webroot before. But IMO: I give it a BIG thumbs down! :suspiciou
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Sorry for the confusion here.

    Webroot makes Spysweeper and other security programs. I see 3 versions of Secure Anyware all costing $$. I think they also make or made WindowBlinds. I had Spysweeper for several years until it locked me out of my computer.

    vlad097, the problem didn't seem to be malware related from the original information you left. It would be best if you returned to the Virus and Malware Forum and started a new thread: Please make subject of new thread: Attn: Bobbye- Malware preventing updating
    I'll review the logs and see if there is malware preventing this SP3 update.

    Follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
    Leave this reference for me of this:

    Again, I apologize to the confusion. We handle so many threads for malware that when it appears to be system related, we refer the thread.

    Please do not use any other cleaning programs or scans while I'm helping you, unless I direct you to. Do not use a Registry cleaner or make any changes in the Registry.
    You might also be working on the following:

    Before any SP is added, the following is recommended:
    1. A system should be clean! Run AV and spyware/adware program, maybe even an online scan for each also.
    2. Read as much as you can about what to check after a significant D/L like this. It was clearly stated that it would cause some changes in settings-so that would be the best to check right away.
    3. Create your own System Restore Point before ANY update from MS. It is not uncommon for an update to cause some system problem.
    4. Know what the update will bring to your system and what that means. In the case of SP2, the Windows firewall would be on by default. IF you have another firewall, make the decision right away which you want to run. Likely best choice will be other than Windows firewall as it only looks at incoming traffic, not outgoing.
    5. If you have one of the Security Suites that are so common now, know what it has and does in order to prevent a conflict. Rule of Thumb: only 1 firewall. Rule of Thumb: only 1 AV program. Rule of Thumb: at least two spyware/adware programs.
    6. Disabling the Windows firewall requires: bringing up the Security Center and clicking to stop the firewall and making sure the 'Windows Firewall' Service is disabled and stopped.
  8. vlad097

    vlad097 TS Rookie Topic Starter Posts: 23

    O, sorry for late reply. I managed to update windows SP3 but had a fight with this rootkit thing. I was scanning the whole day with malwarebytes (full scan) and still the comp froze and I haven't idea what was happening. It found 4 something. Anyway...
    I saw your post only now. :( I hope installing a SP3 didn't compromise the further cleaning process.

    I will do the steps you told me in your post and will follow the instruction for a new thread.

    Thank you Bobbye :)
  9. mailpup

    mailpup TS Special Forces Posts: 7,185   +469

    Since the problem has been reposted in Virus and Malware, I am closing this thread to avoid confusion.

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