Sorry for the confusion here.
Webroot makes
Spysweeper and other security programs. I see 3 versions of
Secure Anyware all costing $$. I think they also make or made
WindowBlinds. I had Spysweeper for several years until it locked me out of my computer.
vlad097, the problem didn't seem to be malware related from the original information you left. It would be best if you
returned to the Virus and Malware Forum and started a new thread:
Please make subject of new thread: Attn: Bobbye- Malware preventing updating
I'll review the logs and see if there is malware preventing this SP3 update.
Follow the steps in the
Preliminary Virus and Malware Removal thread HERE.
NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.
When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
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Leave this reference for me of this:
https://www.techspot.com/vb/newintopic172242.html
Again, I apologize to the confusion. We handle so many threads for malware that when it appears to be system related, we refer the thread.
Please do not use any other cleaning programs or scans while I'm helping you, unless I direct you to. Do not use a Registry cleaner or make any changes in the Registry.
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You might also be working on the following:
Before any SP is added, the following is recommended:
1. A system should be clean! Run AV and spyware/adware program, maybe even an online scan for each also.
2. Read as much as you can about what to check after a significant D/L like this. It was clearly stated that it would cause some changes in settings-so that would be the best to check right away.
3. Create your own System Restore Point before ANY update from MS. It is not uncommon for an update to cause some system problem.
4. Know what the update will bring to your system and what that means. In the case of SP2, the Windows firewall would be on by default. IF you have another firewall, make the decision right away which you want to run. Likely best choice will be other than Windows firewall as it only looks at incoming traffic, not outgoing.
5. If you have one of the Security Suites that are so common now, know what it has and does in order to prevent a conflict. Rule of Thumb: only 1 firewall. Rule of Thumb: only 1 AV program. Rule of Thumb: at least two spyware/adware programs.
6. Disabling the Windows firewall requires: bringing up the Security Center and clicking to stop the firewall and making sure the 'Windows Firewall' Service is disabled and stopped.
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