DDS (Ver_10-03-17.01) - NTFSx86
Run by ATZD_WS1 at 13:08:32.65 on 25/09/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.3198.1975 [GMT 1:00]
I came back to reply when I got the email notification and all I see in your original post is mention of the error when you try to update. And I see an Edit with my name- but no reason is given for the edit.
The in Reply #3, I gave you the info and link for the remaining malware scans, telling you I would review DDS. I had not looked at DDS yet or I would have come back and told you to scan again because this part was missing:
============= SERVICES / DRIVERS ==============
=============== Created Last 30 ================
==================== Find3M ====================
And I also would have told you there is a second log for DDS named Attach.txt which wasn't left.
Then you posted 'will do.' And a day later, I told you I didn't understand what we were doing. What is it I supposedly edited in the first post? As I said, the error is a server problem and I would not have set up the malware scans at that point.
So what happened in between? Don't worry about GMER- just tell me what we are suppose to be doing?!
hi - my problem is i cannot update windows, everytime i click thhe update tab or got to windows website - i get the above error ! it will not allow me to update, also several other issues as i am unable to visit severeal other websites
i have done a full scan with avast, TFC, malvare, and eventually got the GMER working so i will post all the scans on here soon thnx
Okay, here's what I see: Multiple antivirus programs: avast! Free Antivirus
AVG Free 8.5
McAfee Security Scan Plus
I see ZoneAlarm also- if it's just the firewall, that's okay. But you need to get down to one functioning, updating antivirus program. And uninstall the others.
The system is seriously infected with a Backdoor.bot Trojan, a Password stealing Trojan and several other Trojans. We can try to clean it up, but it is possible that eventually I will recommend that you reformat/reinstall.
Please run the following after you have removed all but one of the AV programs:
Follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post this log in your next reply.
Please download ComboFix from Here and save to your Desktop.
. Do NOT rename Combofix unless instructed.
.Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
.Close any open browsers.
. Double click combofix.exe & follow the prompts to run.
NOTE: Combofix will disconnect your machine from the Internet as soon as it starts. The connection is automatically restored before CF completes its run. If it does not, restart your computer to restore your connection.
. If Combofix asks you to install Recovery Console, please allow it.
. If Combofix asks you to update the program, always allow.
Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
. A report will be generated after the scan. Please paste the C:\ComboFix.txt in next reply.
Note: Do not mouseclick combofix's window while it's running. That may cause it to stall. Note: Make sure you re-enable your security programs, when you're done with Combofix..
It would be helpful if you would edit your post instead of starting a new reply for a few words. Every time you give a new reply, I get email notification- and I have quite a few from you.
What antivirus program do you want to keep?
I can remove some of the other entries using Combofix. Just tell me that first and don't try anything else. I'll give you some tools to remove the AV you aren't keeping.
I will set you up in the morning- I'm off for the night!
EDIT: Please hold off using the Revo Uninstaller for now. You can use it after we're through for any left overs.