UNEXPECTED_KERNEL_MODE_TRAP on brand new computer

By erikdal
Jan 14, 2009
  1. Hi,

    I have a brand new HP laptop - two weeks old - and keep getting BSOD. Sometimes a days or two in between, sometime just hours.

    I have run the diags supplied with the computer and they say that all is OK.

    I would appreciate to get some help to try to get rid of this annoying problem.

    Pls find config and dump data attached.

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Your issue is with the driver dne2000.sys and it belongs to the process Deterministic Network Enhancer belonging to the software Deterministic Network Enhancer Miniport or Cisco Systems VPN Client.

    Many people have issues with this and since this is a new laptop contact HP immediately and tell them that your minidumps have been read, that the error is 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP and that the faulting driver is as listed above.

    Most likely they will tell you to go to their website to update your system drivers. This has to do with your Netwrok Card (NIC).
  3. erikdal

    erikdal TS Rookie Topic Starter

    Hi there,

    The problem seems to be solved now. :)

    Searching the net for 'Deterministic Network Enhancer' led me to www(dot)citrix(dot)com/lang/English/lp/lp_1680845(dot)asp where they describe how to solve DNE install problems.

    Since I followed the outlined procedure and then reinstalled the Cisco VPN package, I have not experienced any BSOD - I hope it is gone for good.

    Thank you for the assistance!

  4. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Good! Glad it was resolved for you. This kind of information with resolve is valuable.
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