Use of CCleaner then blocks homepage Excite

By macx ยท 6 replies
Apr 9, 2008
  1. I usually do not check to delete cookies, but did it this time
    for FFox (was going thru the "clean your computer" sticky)

    Every time I do this I then have trouble getting back onto my
    home page Excite, or directly onto Excite email.

    I forget from time to time what I have to reinstate to obtain
    access again, have gone into Tools, Options and looked at all
    those, also gone into everything else I can think of and allowed
    Excite (i.e. Zone Alarm, AVG, NoScript, etc) to set cookies
    and whatever.

    Sure appreciate any tips!

    XP Pro, sp2, latest Firefox, AVG Free, ZoneAlarm, SSD latest,

    Tried on another machine, can still get in immediately no problem
    on it. So it's something on this machine, something CCleaner does
    and did again this time. Only thing I didn't check was to delete passwords

    Also tried disabling the security apps 1 at a time, no help.
    Also went into Set Program Access & defaults and found
    some settings seemed to have changed (i.e. browser - altho FF still works for other sites)
    also checked that my home page was still listed, it was.

    Don't know where else to look - I do know that when this happens it's obscure and
    hard to find. THIS time will make myself a text note - and try to remember not to
    check all those boxes on CCleaner again!

    EDIT - Never mind, now it works. Not sure what changed, only thing I did since the
    last attempt was to erase and re-enter my home page address in Tools.
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    I am not real sure what your question is. But it appears that IF you are deleting Cookies through CCleaner, you're going to have to sign back on to the homepage.

    Once it's customized- that is, your weather, your stocks, your "particular information it becomes YOUR page. To access it requires the user name and password. That information is kept in a Cookie and deleting the Cookie causes you to have to re-log on.

    You have choices:
    Remove CCleaner
    Don't delete Cookies
    Restrict Cookies to First Party only with Prompt for Third Party.
    Keep Cookies for site requiring username and password.

    It's your call.

    Edit: once you re-entered the user name an password and kept the Cookie, access was available without signing in again.
  3. macx

    macx TS Evangelist Topic Starter Posts: 718

    Unfortunately, it's never as simple as just signing on. It won't open the page.
    It stalls at "waiting for" - also tried directly opening Excite email and
    the same thing happens, so it's something that gets deleted or changed that blocks that. I'll just have to remember NOT to delete cookies on Firefox when
    I use CC. It would just be nice to know exactly what is happening. Understanding
    something makes it easier to work with and correct, or avoid. Other than this glitch, CC cleaner works fine and I try to use it weekly or so.

    Once I get past the hurdle of opening Excite that first time after deleting FF cookies w/CC, then I have no problem logging in and everything opens as normal, and my page with everything on it then opens every time I log onto the internet as usual also.

    Just another one of those Windoze mysteries that frustrate average users.
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Have you considered that the problem might be with Excite itself and not your system?
  5. macx

    macx TS Evangelist Topic Starter Posts: 718

    Two things make that highly unlikely -

    this problem only occurs after clearing FF cookies with CCleaner, on
    either my laptop or desktop - whichever one I use CCleaner on at that
    time - and while it was occurring last nite, I opened my Excite home page
    on another machine without having to log in.

    That tells me it's specific to whichever computer on which I just cleared FF
    items with CCleaner (and I never clear passwords).

    But thanks for asking - until the exact problem is discovered it pays to
    explore every possibility!

    I'll just have to remember never to clear cookies on FF with CCleaner.
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    You need to be in better control of what CCleaner is doing:
    Reset CCleaner:
    To protect logon cookies that you wish to retain, under Options > Cookies. Select and using the arrow move those cookies to the "Cookies to keep" column.

    Please review the other settings as follows and check or uncheck specific for your system: Instructions for using CCleaner:

    1. Launch CCleaner and under Options > Advanced > UNcheck "Only delete files in Windows Temp folder older than 48 hours".
    2. A pop up box will appear advising this process will permanently delete files from your system.
    ***** 3. To protect logon cookies that you wish to retain, under Options > Cookies. Select and using the arrow move those cookies to the "Cookies to keep" column.
    4. Then select the items you wish to clean up.
    1. In the Windows Tab:
    * Clean all entries in the "Internet Explorer" section.
    * Clean all the entries in the "Windows Explorer" section.
    * Clean all entries in the "System" section.
    * Clean all entries in the "Advanced" section.
    * Clean any others that you choose.
    2. In the Applications Tab:
    * Clean all in the Firefox/Mozilla section if you use it.
    * Clean all in the Opera section if you use it.
    * Clean Sun Java in the Internet Section.
    * Please UNcheck "Utilities" (i.e., Ad-Aware, ewido and other security program logs.)
    5. Click the "Run Cleaner" button and it will scan and clean your system.
    6. Click exit.
    7. Shutdown/restart the computer.

    CCleaner is going to carry out the options that are enabled and there is no restore function for what is removed by CCleaner unless the user has UNchecked the option to empty the recycle bin

    Now use Firefox to clear Cookies instead of CCleaner:
    Tools> Options> Privacy> Show Cookies> this will allow you to view, remove or save specific Cookies. They are easily identifiable.

    Source: Lavasoft Support
  7. macx

    macx TS Evangelist Topic Starter Posts: 718

    Whoa! Lots of good info!

    Didn't even suspect all those options were available.

    Thanks much!!!

    "There's always more to it than meets the eye."

    Would be SO nice if Windoze apps in general were a
    little more intuitive for the "average" user like myself -
    instead of so often having to have prior specific knowledge
    of some of these type of tasks in order to even be aware
    the possibility exists.
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