User migration to tablets is increasing PC customer satisfaction

Shawn Knight

Posts: 13,080   +131
Staff member
There's no denying that tablets and smartphones are methodically chipping away at market share once owned by personal computers but a new report from the American Customer Satisfaction Index (ACSI) has revealed an unexpected (and positive) side effect for personal...

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[FONT=Arial]I think the key is to give a person a device equal to that person's needs and capabilities. Desktop computers can be complex with the capability to perform many, many tasks. The average person does email, basic documents, photos, videos, songs, web and a few casual games. Most people have a computer that some salesperson picked out for them and not what was best for them. The computer comes with bloatware which simply confuses the person even more. Then they need to understand the basics of how the computer works, what malware is, how applications work, etc. etc. Great for someone who knows but overkill for the average Joe. Now give this person a simple OS that can only do a few things (the things they want) for a decent price and of course the like it better. No they can’t play heavy games, run VMs, do major photo/video editing, run a DB, etc. etc. but it works for them. It all comes down to the right tool for the job.[/FONT]


Posts: 3,407   +3,910
You could sum up this piece with one sentence: "Consumers flee Microsoft Windows desktop monopoly for platforms that are actually designed to work WITH the user instead of against them."


Posts: 385   +10
@Guest nailed it. Windows on my Android tablet would be absurd. Doesn't mean I'm going to run Android on my desktop, but I already have quite a good one of those, running Windows 7. I just bought a tablet and Android runs it beautifully, I don't buy Windows for my refrigerator, either.