Per Verizon tech support, my Westell 327 modem got fried last week when the power went out or came back on - power light solid red. As six transfers failed to connect me to sales, and the ts guy told me the warranty was 1 month (!) even though I'd just resigned up for another year, I bought one on Ebay. This one powers up, dsl is good, but I can't connect to the internet and the internet light is either not on at all or red, even after reset (with either my wired desktop or wireless laptop). The quick.verizon site can't connect me - and won't take admin as a pword. I tried the reset steps and the modem steps. Did I buy another bad modem? I'm about fritzed with this! I'm on a borrowed modem and my friend wants it back. Spent 55 minutes w/rep this a.m., and now it was transferred to "corporate" and someone will call me.