Video card driver won't install, Mobile Intel 4 R Express chipset family

By TomasKraven · 5 replies
Mar 18, 2012
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  1. ive been looking for the driver of my video card and several programs as driver finder suggest the correct one in winxp_144211.exe, but when i try to install it i get a message that says it is the incorrect one and check the manufacturers page. I tried and looked in there but theres no support for my laptop.
    Its a Toshiba Satellite Pro L300-1A9.
  2. mailpup

    mailpup TS Special Forces Posts: 7,182   +469

  3. TomasKraven

    TomasKraven TS Rookie Topic Starter

    The OS version is Windows Xp Professional and i got this laptop in spain.
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    List any Problem Devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag and click OK
      ===> If you’re running 32 bit Windows, dxdiag will launch on its own
      ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save to your Desktop
    • In TechSpot window, use the paper clip icon to attach the report. (If you don't see icon you may need to first click Go Advanced)
  5. TomasKraven

    TomasKraven TS Rookie Topic Starter

    no problem devices. heres the dxdiag. its in spanish but component's names are in english so dont worry about that.

    Attached Files:

  6. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Hmmm... The data you provided suggests the Intel video driver is already installed (i think) but perhaps not all the chipset drivers.

    In any case, try running the Intel Driver Update utility which will check for updates for all your Intel chips. (Your video card is also an Intel chip)

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