Vista won't boot to desktop

[learninmypc]

A friend just stopped by & asked me if I could get her friends laptop fixed. I turned it on & got the attached
After X amount of seconds, it goes to a black screen,a progress bar shows up at the bottom & then this shows up
I click ok & it shuts down. I did try the start windows normally option,but no go. Is it shot or is there hope?

 

[learninmypc]

I just talked to the friend that handed me the laptop & she said there are no recovery disks available. I forgot to ask her how this happened.

 

[Cobalt006]

Can you get it into safe mode? If so if she happens to know what program that is causing this she maybe able to remove it. If not it should have a recovery partion on it.

 

[learninmypc]

Can you get it into safe mode? If so if she happens to know what program that is causing this she maybe able to remove it. If not it should have a recovery partion on it.

No, can't get into safe mode & no recovery partition I can see of or know of.

 

[Cobalt006]

What is the make and model? Some laptop recovery drives are hidden

 

[learninmypc]

I believe its a satellite L300 - 1EJ SYSTEM UNIT
MODEL NO. PSLB8E-05X00HAR

Possibly obtained in the Philippines because I see foreign characters on the keyboard.

 

[Cobalt006]

Its a toshiba then. If so try tapping f8 from a cold boot. See if it brings up the safe boot menu. If so at the top of the menu.You should see repair computer. If so This is where you will fine the recovery drive. If F8 don't work some toshiba are boot in to recovery buy tapping the number 0 at startup.

 

[learninmypc]

Ok, I tapped f8 & did as you say but still no joy.
So now I'm going to try the number zero as in 0. Still no joy.
Will retry the first option to look at ALL options.

 

[Cobalt006]

Ok

 

[learninmypc]

Still no joy. I may have to change the OS from Vista to XP Pro, which I know aint fun.

 

[Cobalt006]

She can order recovery disk threw the Toshiba support site for 29.95. Which would bring it back to its orginal factory condition. Plus then she would have the disk for the next time. Plus this disk would have all the drivers for the laptop. Toshiba loads a lot of their crap on these laptops sometimes changing the os . Is not such a great ideal.

 

[learninmypc]

She can order recovery disk threw the Toshiba support site for 29.95. Which would bring it back to its orginal factory condition. Plus then she would have the disk for the next time. Plus this disk would have all the drivers for the laptop. Toshiba loads a lot of their crap on these laptops sometimes changing the os . Is not such a great ideal.

Thank you, I'll let her know.

 

[Cobalt006]

Ok your welcome.