Inactive Volume problem and pop up

[lucnovak]

My problem
My wave volume keeps going to zero? And also I keep getting random pop ups from Internet explore that I dont use. I use firefox fully updated. with ad blocking software. The sound is the main issuse.

What I have tryed to fix it.
I ran my Norton two full scans and updates Yesterday and today. Didn't find anything. 2. I ran Malwarebytes' Anti-Malware again noting. full scan. Didnt buy it.

Any suggestions? I want to play a computer game and watch movies. and the sound keeps going down to zero after 2 mins. and the pop ups is once in blue moon.

Computer
Xp Service Pack 3
3 GHZ
2 GB RAM
128 MB video card.
Norton Firewall /anti virus

 

[Broni]

Please, start with with completing all steps from here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

 

[lucnovak]

log files

I never had so much trouble with a virus. I still getting pop ups and my volume is still low. I fallow everything to the lettre.

 

[lucnovak]

i think i mess up the attachment. Sorry guys spent alot of time on this. And it didnt work. I am not sure what to do. I dont want to reformat my computer. For many resons.

 

[lucnovak]

I think I mess up the attachment

 

[Broni]

You're not following instructions.
I'll NOT open any .doc type of file coming from heavily infected computer.
Please, attach single text files from all required scans.

 

[lucnovak]

all logs.

here you go. fallowing rules. Please check tonight if possible.

 

[Broni]

Download MBRCheck to your desktop

Double click MBRCheck.exe to run (Vista and Windows 7 users, right click and select Run as Administrator).
It will show a black screen with some data on it.
A report called MBRcheckxxxx.txt will be on your desktop
Open this report and post its content in your next reply.

 

[lucnovak]

ok

I am already log on as admin? I am running Xp at the moment

 

[Broni]

I don't think, it'll happen.
Checking computer thoroughly takes time...

 

[lucnovak]

well

did all the suggested steps in the link you gave me. What I am suppose to do.

 

[Broni]

Did you read my reply #8 to run MBRCheck?

 

[lucnovak]

what i got

MBRCheck, version 1.1.1

(c) 2010, AD

\\.\C: --> \\.\PhysicalDrive0

Size Device Name MBR Status
--------------------------------------------
74 GB \\.\PhysicalDrive0 Known-bad MBR code detected (Whistler / Black Internet)!

Found non-standard or infected MBR.
Enter 'Y' and hit ENTER for more options, or 'N' to exit:
Options:

[1] Dump the MBR of a physical disk to file.

[2] Restore the MBR of a physical disk with a standard boot code.

[3] Exit.

Enter your choice:

 

[Broni]

Rerun MBRCheck and select option "2".
When asked for physical disk number, enter 0 (zero).
Next, enter 0 (zero) for MBR code.
Post resulting log and restart computer.

 

[lucnovak]

MBRCheck, version 1.1.1

(c) 2010, AD
\\.\C: --> \\.\PhysicalDrive0

Size Device Name MBR Status
--------------------------------------------

74 GB \\.\PhysicalDrive0 Known-bad MBR code detected (Whistler / Black Internet)!

Found non-standard or infected MBR.
Enter 'Y' and hit ENTER for more options, or 'N' to exit:
Options:
[1] Dump the MBR of a physical disk to file.
[2] Restore the MBR of a physical disk with a standard boot code.
[3] Exit.

Enter your choice: Enter the physical disk number to fix (0-99, -1 to cancel): Available MBR codes:

[ 0] Default (Windows XP)

[ 1] Windows XP

[ 2] Windows Server 2003

[ 3] Windows Vista

[ 4] Windows 2008

[ 5] Windows 7

[-1] Cancel
Please select the MBR code to write to this drive:

Do you want to fix the MBR code? Type 'YES' and hit ENTER to continue: Successfully wrote new MBR code!

Please reboot your computer to complete the fix.


Done! Press ENTER to exit...

 

[Broni]

Good
Did you restart computer and check for your issues?

 

[lucnovak]

noting

still there. I get one pop up. and my volume wave is always set to zero

 

[Broni]

Did you restart computer?

 

[lucnovak]

yes

yes i did restart

 

[Broni]

I find it quite strange....
Can you adjust your volume?
Will it go back down by itself?

Please, re-run MBRCheck as in my post #8.

 

[lucnovak]

it

the volume goes back down on its own. I have no clue. The only clue that it might be a virus is the pop up. Do i really need to re run it?!

 

[Broni]

Yes, please. I don't say something just to say it.

 

[lucnovak]

MBRCheck, version 1.1.1

(c) 2010, AD

\\.\C: --> \\.\PhysicalDrive0
Size Device Name MBR Status

--------------------------------------------
74 GB \\.\PhysicalDrive0 Windows XP MBR code detected


Done! Press ENTER to exit...

 

[Broni]

Good, MBR is clean

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt"

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[lucnovak]

hey

I will run it and get back to you hopefully your on till its finish if I am. Its almost past my bed time lol.