Warning You Have a Security Problem

By gearbow · 19 replies
Mar 1, 2009
  1. Help I have a maleware. This is first time to post on a forum also.

    I have a red circle with white X through it that has apeared in my task bar. A bubble appears above it and says " Warning ! You have a security problem.

    After a min or so i get a windows pop up window with a Alert with option to go to web site or cancel. cancel will close window but Task bar Warning still there.

    After another min or so I begin to get internet explorer window automatically without promting that takes me to a antivirus software company that wants to scan for threats.

    It wants to take me to skfjkhcdcsh.com.

    I googled and seen this guy say to try this maleware program called Maleware bytes. so i am trying a scan with that right now but this looks like the type of program that ask you to buy before they fix anything.

    help me pls. I have seen others post their HJT file although mine looks rather large.

    actually it wont let me post the HJT file its too many characters.

    OK I hope i figure how to attach the file instead.
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Most of these warnings are of fake infestations. They are just trying to sell you a no-good repair services.
    Please find time to take a long look at the 8-Step recovery suggestions found elsewhere on this forum. That system will remove 99 percent of all infestations today.
    When you get everything run and done, we will look for your MalwareBytes, Avira, SuperAntiSpyware, Windows Defender, and HiJackThis logs.
  3. skos

    skos Banned Posts: 37

    I had this. After running Spybot, Adaware & Avast I cleaned up all the issues. However when I went to reboot I ran into the "Login Loop" problem.

    I ended up reloading XP after 2 days of trying to fix it
  4. mflynn

    mflynn TS Rookie Posts: 2,655

    Good morning gearbow

    1st: You ran MBAM but just exited without cleaning (log says "No Action taken).

    So Update MBAM run again select to Continue and remove the malware as you have a plenty. Post the log!

    Then run MBAM even again and post another log!

    Then complete the 8 Steps (you already have done the MBAM).

    Do the TechSpot 8 steps: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

    Skip no steps (do not install another virus scanner if you already have one, ask me before installing a Firewall).

    Most importantly update MalwareBytes (MBAM) and SuperAntiSpyware (SAS)!

    Before you scan with either MalwareBytes or SuperAntiSpyWare do the Extra Configs below these have become most important lately

    SuperAntispyware extra config

    After installed double-click the icon on your desktop to run it.

    Update the program definitions.

    Click the Preferences button.

    Then Scanning Control.

    In Scanner Options make sure all boxes are checked except #3 Ignore System Restore.. are checked:

    MalwareBytes extra config

    After update but before running
    Click settings and confirm all are Checked.

    I repeat Update these 2 programs.

    Run them and attach their logs.

  5. gearbow

    gearbow TS Rookie Topic Starter

    8 steps complete.

    Ok , I ran the 8 steps and still have the problem. I also checked the items under preferences except the #3 for the super anti spyware. I am running the programs yet again. Can i run them at the same time ?
  6. mflynn

    mflynn TS Rookie Posts: 2,655

    No don't run them at all unless I request after parsing the logs. And especially not simultaneously.

    I did not expect only this to fix it based on what you had still have!

    Run both MBAM and SAS again Quick scans and post new logs. We are looking for clean/empty logs!

  7. gearbow

    gearbow TS Rookie Topic Starter

    2 entry keep showing

    ok , i finally got a clear superantispyware log. but the malwarebytes keep comming up with same two detection even after deleting the files. scan ran back to back 3 time and still same two trojan agent.

    incidently the only thing fixed so far is, i don't have the circle with X and Warning bubble in task bar.

    log files attached
  8. mflynn

    mflynn TS Rookie Posts: 2,655

    OK do the below..

    Download ComboFix

    NOTE: If you have had ComboFix more than a few days old delete and re-download.

    Get it here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
    Or here: http://subs.geekstogo.com/ComboFix.exe

    Double click combofix.exe follow the prompts.

    Install Recovery Console if connected to the Internet!

    When finished, it will open a log.
    Attach the log and a new HJT log in your next reply.

    Note: Do not click combofix's window while its running. That may cause it to stall.

  9. gearbow

    gearbow TS Rookie Topic Starter

    looks good for Troan but keyboardnot working

    Hey i think it worked :) , but now my keyboard wont work, lol. tried reboot a couple times to see if it would recognize the keyboard but still no luck. unpluged plug all that. I will try a new keyboard now.

    I'm on another computer and have logs here with my thumb drive.
  10. gearbow

    gearbow TS Rookie Topic Starter

    Pluged in new keyboard and seems fine.
  11. mflynn

    mflynn TS Rookie Posts: 2,655

    Good job!

    Run HJT Scan only and select and Fix all lines listed below
    Any line that has (file missing) at the END of the line ONLY at the end !

    Then run ComboFix again to confirm clean.


    Download SDFix to Desktop.


    On Desktop run SDdFix It will run (install) then close.

    Then reboot into Safe Mode

    As the computer starts up, tap the F8 key several times.

    On the Boot menu Choose Safe Mode.

    Click thu all the prompts to get to desktop.

    At Desktop
    My Computer C: drive. Double-click to open.

    Look for a folder called SD Fix. Double-click to enter SD Fix.

    Double-click to RunThis.bat. Type Y to begin.

    SD Fix does its job.

    When prompted hit the enter key to restart the computer

    Your computer will reboot.

    On normal restart the Fixtool will run again and complete the removal process then say Finished,
    Hit the Enter key to end the script and load your desktop icons.

    Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
    Attach the Report.txt file to your next post.

    These clean and we may be finished!

  12. gearbow

    gearbow TS Rookie Topic Starter


    Oh my goodness, your instructions were great and easy to follow. you made this a breeze.

    attached is the SDFIX report.

    The only question i have is , when i was running combo fix it asked me to turn off any real time monitoring in my norton 360. i couldn't figure exactly what part was doing real time monitoring so i checked the box turn off for 15 min. was that correct?

    incidently when i booted up in safe mode my mouse would not work. i manage to figure out how to use keyboard to get to my computer, c: drive , then to the SDFix folder. once it ran and reboot to normal window the mouse was working again.

    once again your instructions were very thourough i.e the tip to not get inpatient and click the window when combo fix was running. I would have thinking something was hanging up :)

    I gaurantee that if i had taken this to my computer guy it would have cost me over a hundred dollars and ould have left me without my computer for a few days to a week not to mention, I'll bet he would not have been able to fix and just ended with a fresh install off windows.

    That would have left me with more hours of work as i added all the drivers and programs for periferals and games. not to mention all the updates to install and blah blah blah, lol.

    anyway I am ust soooo happy now. thank you so much :)
  13. gearbow

    gearbow TS Rookie Topic Starter


    forgot to upload report on last post lol.
  14. mflynn

    mflynn TS Rookie Posts: 2,655


    Yes turn of other protections while running these tools.

    But where are the Combofix and logs?

  15. gearbow

    gearbow TS Rookie Topic Starter

    opps i ran HJT again and found some more "file missing" stuff, maybe i was not thourough enough first time around. seems to be 1 java thing and some norton stuff. should i remove and repeat those steps after removed?
  16. gearbow

    gearbow TS Rookie Topic Starter

    this is the combo fix log from yesterday.
  17. mflynn

    mflynn TS Rookie Posts: 2,655

    Run HJT Scan only select and Fix every line that has (file missing) at the end of the line.

    Otherwise looks clean.

    How is the computer doing now is the issue fixed, anything else?

  18. gearbow

    gearbow TS Rookie Topic Starter

    ok, thanks again, and computer is running great, no problems :)
  19. mflynn

    mflynn TS Rookie Posts: 2,655

    Thread Closing-------------------------------------------------------------------

    Some of these tools update so often they require downloading again later if needed. But keep and run MBAM and SAS to maintain.

    Remove ComboFix
    combofix /u
    Hit enter or click OK.

    Please download OTCleanIt http://download.bleepingcomputer.com/oldtimer/OTCleanIt.exe

    Save to desktop.

    This will remove all the tools we used to clean your computer.

    Double-click OTCleanIt.exe. Click CleanUp. Yes to the "Begin cleanup Process?"

    Approve all if prompted by Firewall. Approve Widows Defender or other guards or security programs while OTCleanIt attempting access to the Internet to allow all.

    If prompted to Reboot click, Yes.
    OTCleanit will delete itself when finished, If not delete it by yourself.

    Run CCleaner http://www.ccleaner.com/download/builds (get SLIM at bottom no Yahoo toolbar)
    Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

    Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found.

    KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
    Fantastic cleaner. (When installing uncheck Relevant Knowledge do not install)
    The issues can and are likely found is in System Restore so do the below

    Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "After cleanup at TechSpot".

    Then Start-Programs-Accessories-System Tools-Disk Cleanup
    Click OK to accept C:
    Select all Boxes
    Then click More Options
    Here click System Restore and OK to "Are you sure" and the OK to Run.

    As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

    It clears what is known as Shadow copies which are used by specialized back up programs.

    This is if you have the Volume Shadow Copy running which is the default.

    Every two weeks or so, run MBAM and SAS until clean.

    They take a while, so leave scanning while you are sleeping working or watching TV. If not done under the gun they can be scheduled not to interfere with computer time.

    If they find something they can not clean, then get back to us.

    Additionally run CCleaner. ATF-Cleaner and KCleaner.
    I have been using ThreatFire for more than a year, it just went from ver 3 to ver 4.

    It was designed to be used with and to co-exist with other Virus scanners.

    Additionally it uses a totally different process to protect. While conventional Virus scanners work from definitions ThreatFire works on recognizing Virus/Malware activity.

    It's like looking at it with 2 sets of eyes and from a different angle.

    It works like some Firewalls do to learn what is good/bad.

    After install it will ask you about everything that could be a security issue. For example the first time you run IE or FireFox it will prompt you. You would answer to approve and remember the setting. From then on no more prompts about IE or FireFox unless the exe changes like in an update.

    As it queries you about the prompt to help you determine to approve or not you can google it with one click.

    Look at http://www.javacoolsoftware.com/spywareblaster.html

    Run SpyBot ocassionally and use the Immunize function.

    I highly reccomend Hostman: Hostman http://majorgeeks.com/HostsMan_d4592.html

    Download install run and allow it to disable DNS Client and select all Host files and then Update and install all host files.

    A Disk Scan (chkdsk) and Defrag are in order.

  20. velkopo

    velkopo TS Rookie

    I also tried many of the recommended fixes to no avail. What seems to finally have worked for me was downloading Microsoft's:

    Microsoft® Windows® Malicious Software Removal Tool (KB890830).

    A super quick download and scan and no more browser hijacking!
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