Why my dell alienware restarts itself randomly?

By losting2222
Nov 6, 2010
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  1. hello everyone, i am a newbie here.

    i got my alienware laptop less than 10 days ago, and it has been restarted itself randomly for 2 times, the first time i was using photoshop and the second time i was just reading some web pages...i have done some research and the problem appeared to be the hardware.

    that will be so damn awesome if it's the hardware 'cause i'll have to go all the way 20km to get local dell store to fix it, and they will take weeks maybe just to get some parts...so i hope, it's a system bug.

    alienware 15m (that 15inch model, can't remember what's called)
    windows7 home prem,
    8G ram
    650G hard drive
    ATI HD 5850 (some people said that it could be the graphics card drive's fault)
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    First, since this things only 10 days old it is certainly under warrenty. I'd be telling Dell straight up to fix this thing and a) either they send someone to get it or b) they give you an RMA # with them paying the shipping both ways.

    If you don't want to take this path first then go to their website, find your exact laptop model and update their latest video drivers from there.

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