Win32/Heur And Other Virus Prompts

[tkbirdie]

Hey,
I have a Dell Dimension 8200 and am running Windows XP Home and I've not had any problems with the computer for a while. I have AVG and SuperAntiSpyware installed. Yesterday, when I turned it on, it worked fine, no problems. Then all of a sudden, AVG started to flash virus alerts for Win32/Heur and other viruses. I know there are no viruses. I always update my protection. Also, there is no blue screen with all the user accounts, where you can log on to multiple users. Instead, i have a small box where you input the name of the user account to access. It says that the computer is locked and only the current user or an administrator can unlock the computer. I do not know what to do. I have included a HJT log for assistance. I am a novice at all this and would really appreciate some help.
Thanks

 

[mflynn]

I know there are no viruses

To me that means almost for sure that you DO!

And your description confirms it.

Prove me wrong!

Do this..

Do the TechSpot 8 steps: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

Skip no steps (do not install another virus scanner if you already have one, ask me before installing a Firewall).

Most importantly update MalwareBytes and SuperAntiSpyware!

Mike

 

[tkbirdie]

I reformatted my hard drive since I last posted. Last night the Win32/Heur virus prompt came up again. Lucky for me, i had not restored any files. It was picking everything up as a virus. I have reformatted it again and I have run all the updates necessary. I will post the AVG test results and the HJT log as soon as I can.

 

[mflynn]

I thought you knew you had no virus!

Also had you have done what I advised you would not be having all this fun reinstalling formatting.

Tode ye so!

Mike

 

[tkbirdie]

I had no files on the computer. It was picking up the screensavers, the games etc as viruses. I only saw your message today, hence the reason for my post. I have run the scans for AVG and SuperAntiSpyware and they picked up nothing.

 

[mflynn]

Just to be sure run the MalwareBytes AntiMalware.

Also you should have chosen Avira as it beats AVG hands down.

Mike

 

[tkbirdie]

Do you want me to switch to Avira? I'm running MalwareBytes right now.

 

[tkbirdie]

It didn't pick up anything. Do you think it is safe to restore my files? I have them saved on a backup drive.

 

[mflynn]

I would AVG scan the backup drive and if clean yes!

Mike

 

[tkbirdie]

I already scanned it and it came up clean. If the virus prompts again, do I follow the 8 steps or post here to you?

 

[tkbirdie]

I downloaded Avira, but I haven't installed it. If you think I should switch to Avira, then I will.

 

[mflynn]

Avira is better.

Here are the steps.

In Add/Remove programs first uninstall AVG.

Reboot

Then download and run the below

First get CCleaner from the 8 Steps https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

AVG remover and run: http://www.grisoft.cz/filedir/util/avg_arm_sup_____.dir/avgremover.exe

Download extract and run Kleaner http://support.kaspersky.com/downloads/products2009/avg8.zip

Then run CCleaner Temps and Registy twice or more until no more found..

Now install Avira!

Mike