Welcome to TechSpot! Would I be correct in thinking that you have AVG? I'll have you run some scan to see what's running.
My Guidelines: please read and follow:
- Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
- Read my instructions carefully. If you don't understand or have a problem, ask me.
- If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
- Follow the order of the tasks I give you. Order is crucial in cleaning process.
- File sharing programs should be uninstalled or disabled during the cleaning process..
- Observe these:
[o] Don't use any other cleaning programs or scans while I'm helping you.
[o] Don't use a Registry cleaner or make any changes in the Registry.
[o] Don't download and install new programs- except those I give you.
- Please let me know if there is any change in the system.
If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
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If you have an internet connection, I'd like you to run thie online virus scan first:
- Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESETOnlineScan
- For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
[o] Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
[o] Double click on the
on your desktop.
- Check 'Yes I accept terms of use.'
- Click Start button
- Accept any security warnings from your browser.
- Uncheck 'Remove found threats'
- Check 'Scan archives/
- Leave remaining settings as is.
- Press the Start button.
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
- When the scan completes, press List of found threats
- Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
- Push the Back button
- Push Finish
NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
You can post this log if you'd like them go ahead with the following:
Please follow the steps in the
Preliminary Virus and Malware Removal thread HERE.
NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.
When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.