Solved Win64

[louis88]

Ah no sorry. The System Volume Information and the Documents and Settings are in C:\ the pictures, music and videos are all in the Documents section in Libraries

 

[Broni]

The System Volume Information and the Documents and Settings are in C:\

I did comment on this already.

the pictures, music and videos are all in the Documents section in Libraries

As I said before, take ownership of "Documents" folder.

 

[louis88]

Sorry missed that, it's been a long day. Thankyou I've taken control of them. I think they were all just normal hidden folders. may have changed some of the settings when I was going through repairs.

 

[Broni]

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

• Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Do NOT post JavaRa log.

==============================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

13. Please, let me know, how your computer is doing.

 

[louis88]

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Dean Robinson
->Temp folder emptied: 485345955 bytes
->Temporary Internet Files folder emptied: 246073922 bytes
->Java cache emptied: 29632 bytes
->Google Chrome cache emptied: 8738993 bytes
->Flash cache emptied: 1070 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 5041 bytes

 

[louis88]

I tried to install the Java update but when I try to install it, it refuses due to internet options on Chrome. For some reason it refuses to load the download page on Internet Explorer.

 

[Broni]

Run JavaRa first.

Then go here: https://www.techspot.com/downloads/6463-java-se.html and download standalone installer - Windows Offline

 

[louis88]

I ran JavaRa but when I try to remove older versions it tells me it cant as it cant find JavaRa.def. I was able to download the latest Java update with the link you put up though. I'm still having problems with certain sites on internet explorer. when I try to run videos on certain sites they seem to freeze after exactly 7 seconds. They work fine for the most part on chrome though.

 

[Broni]

Don't worry about JavaRa.

Which browser is giving you issues?

 

[louis88]

The average Internet Explorer. Chrome is working but some of the videos are freezing half way through. I dont tend to use Safari or any of the others. It's not many issues, just the videos and also images loading now and again. Other videos on the browser work like youtube for instance so I'm not sure why. Not a massive issue but it only started after the trojans.

 

[Broni]

In this forum, we make sure, your computer is free of malware and your computer is clean
Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
You'll get more attention.

 

[louis88]

That makes sense. Thankyou for all your help I really appreciate the time and effort you gave me.

 

[Broni]

You're very welcome