Inactive "Windows has encountered a critical error will restart in one minute"

[josiehough]

Hi, my friend's computer came up with this error message and we followed the instructions on another thread which had exactly the same specifications as hers [https://www.techspot.com/community/...ical-error-will-restart-in-one-minute.184335/] (downloading FRST64 etc) up until it said this: "This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system"
Should have read the whole thread before trying anything but oh well. I'll post the logs on a comment, there's not enough character space on this.

Would be very very grateful if you could help and tell us what to do next! We are living abroad and our accomodation doesn't have internet so sorry if replying is a bit sporadic!

Thank you,

Josie

 

[josiehough]

There aren't enough characters to post the logs but I'll attach them as a file if that's OK?

Thank you!

 

[josiehough]

Logs attached

 

[Broni]

Welcome aboard

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

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Please re-read forum rules: https://www.techspot.com/community/topics/read-this-or-you-might-not-get-help.182638/

5. All required logs have to be PASTED. Attached logs will NOT be reviewed.
If a log or logs exceed the limit for one reply, you may use more than one reply. The above rule will be strictly enforced. Pasted logs can be handled easier and faster by malware helpers.