Windows updates

By Helen39uk
Mar 21, 2008
  1. I have recently had to have a new motherboard, and now i can't install windows updates, neither Windows Service Pack 2 on here, and i can't download it off the update site...

    Please help
  2. Matthew

    Matthew TechSpot Staff Posts: 5,333   +101

    Is the new motherboard the same model as the old? What are your systems specifications? Did you reinstall Windows? If so, have you installed all of the drivers for your PC? Are you given any errors? See anything obscure in the Event Viewer?

    Be specific.
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Look for Errors in the Event Viewer that correspond to whatever happens when you try to update. Are you getting an error message?

    Follow this path:
    Control Panel> Administrative Tools> Event Viewer> Click on System & Apps, one at a time on the left> look for Errors on the right> right click error> Properties> note description of error, Event# and Source.

    There is a "copy" button below the up/down arrows. Click that, then go to any place that allows you to type (ie. notepad, wordpad, this board) and you can paste (use CTRL-V) the entire event details there. It makes for easy reporting of the event.

    If you want to paste the Event here, you do not need to include the lines of code that follow the Description- but paste all else. You will be looking for Error that occurs at the time of the problem. Please ignore Warnings.

    If you want help here, please follow the copy instructions. Each Error has three key pieces of information needed to troubleshoot.
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