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Wireless connection option gone, can copy and cut, but paste is greyed out

By pamlightft ยท 5 replies
Apr 25, 2010
  1. Not sure what happened last Tuesday, but at first, the laptop couldn't find the "system" file and would not start up even under safe mode. I used the XP DVD and was able to bring up the system and login, but...

    Symantec won't run, I can cut or copy but not paste to anything, including WD passports; "paste" is greyed out.

    I can only plug in internet access - the wireless option doesnt come up any more.

    The system restore is not on and has an error message when I've tried to turn it on; probably because of the issues I'm having now?

    I was able to run the hijacthis application. BUT I can't attach it since the paperclip icon isn't working above the message box. Luckily, I could copy and CTRL+ V below

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:49:37 PM, on 4/25/2010 [and the time on the laptop is wrong]
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\ActivIdentity\ActivClient\accoca.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Asus\EeePC ACPI\AsTray.exe
    C:\Program Files\Asus\EeePC ACPI\AsAcpiSvr.exe
    C:\Program Files\Elantech\ETDCtrl.exe
    C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Pamela\Local Settings\Temporary Internet Files\Content.IE5\HKJIUIYH\windows-kb890830-v3.6[1].exe
    c:\68f5edb465dbd73fc6\mrtstub.exe
    C:\WINDOWS\system32\MRT.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Program Files\Internet Explorer\iexplore.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://eeepc.asus.com/global
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O2 - BHO: Mega Manager IE Click Monitor - {bf00e119-21a3-4fd1-b178-3b8537e75c92} - C:\Program Files\Megaupload\Mega Manager\MegaIEMn.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [AsusTray] C:\Program Files\Asus\EeePC ACPI\AsTray.exe
    O4 - HKLM\..\Run: [AsusACPIServer] C:\Program Files\Asus\EeePC ACPI\AsAcpiSvr.exe
    O4 - HKLM\..\Run: [ETDWare] C:\Program Files\Elantech\ETDCtrl.exe
    O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
    O4 - HKLM\..\Run: [masqform.exe] C:\Program Files\PureEdge\Viewer 6.5\masqform.exe -RunOnce
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [AprvRemoveLegacyExcelKeys] "C:\Program Files\ApproveIt\Support\Tools\AprvClean.exe" -k HKCU SOFTWARE\Microsoft\Office\Excel\Addins\OfficeAddIn.OfficeAddIn
    O4 - HKLM\..\Run: [AprvRemoveLegacyWordKeys] "C:\Program Files\ApproveIt\Support\Tools\AprvClean.exe" -k HKCU SOFTWARE\Microsoft\Office\Word\Addins\OfficeAddIn.OfficeAddIn
    O4 - HKLM\..\Run: [ApproveItForOfficeSetup] "C:\Program Files\ApproveIt\Support\Tools\ApproveItForOfficeSetup.exe " /1 /p "C:\Program Files\ApproveIt\"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\WordPerfect Office X3\Programs\QFSCHD130.EXE"
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-21-2676543612-825630909-1737959105-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
    O4 - Global Startup: ActivClient Agent.lnk = C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
    O4 - Global Startup: ApproveIt StartUp.lnk = ?
    O4 - Global Startup: AutoRun OSCleaner.lnk = ?
    O4 - Global Startup: AutoStart IR.lnk = C:\Program Files\WinTV\Ir.exe
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://www.hsn.com
    O15 - Trusted Zone: http://jport.uscourts.gov
    O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
    O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://jran.uscourts.gov/InternalSite/WhlCompMgr.cab
    O16 - DPF: {983A9C21-8207-4B58-BBB8-0EBC3D7C5505} (Domino Web Access 8 Control) - https://jran.uscourts.gov/whalecombd68af80722ce690f1b9609b3b68caae38d677bd06/whalecom0/dwa8W.cab
    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://jport.uscourts.gov/dana-cached/sc/JuniperSetupClient.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: ackpbsc - C:\WINDOWS\system32\ackpbsc.dll
    O20 - Winlogon Notify: acunlock - C:\Program Files\ActivIdentity\ActivClient\acunlock.dll
    O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\accoca.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
    O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

    --
    End of file - 8366 bytes


    (DID I run this correct??)


    I'd appreciate any ideas!

    Thanks!!

    Pam
     
  2. Broni

    Broni Malware Annihilator Posts: 53,784   +369

    What exactly did you do?
     
  3. pamlightft

    pamlightft TS Rookie Topic Starter

    Good morning,

    I booted up the laptop via an external DVD drive; this is a netbook (sorry about that) that has XP & SP3 on it.

    When the contents of the DVD came up, I selected the "install xp" option and then "r" to repair. When the netbook rebooted after installation, I disconnected the DVD drive.

    I'm now trying to install the "optional Windows components" (except for the fax) from the DVD.

    Then, I selected the "additional tasks" option and copied what I'm hoping to be all of my files and applications to a WD external HD. It brought up a wizard and created an IMG on the external HD.

    Then, I selected "set up home or office network" option and it installed network and LOL ..... restarted the system and the "start" button disappeared!!

    Down a dark hole!
     
  4. Broni

    Broni Malware Annihilator Posts: 53,784   +369

  5. pamlightft

    pamlightft TS Rookie Topic Starter

    Ha - found it! Had to do "properties" for the bottom taskbar and change it to show the "quick start." Still working on it! Lol...
     
  6. Broni

    Broni Malware Annihilator Posts: 53,784   +369

    OK :).....
     
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