XP won't shut down after trojan

By bobhodges@telef
Apr 4, 2009
  1. Hello new to this but PC won't shut down with hits from Trojans (heur?) and (banker?). Running OK after big clean up with Kaspersky AV. Shuts down after standby , restart and password entry screen. A friend recommends complete wipe as PC used for secure trnsactions. Is this necessary?
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Hopefully not. Please follow the steps on the Virus and Malware removal site:

    When you have finished, Move over to that board, give short recap of problem and attach the three logs. We will review the logs and go from there.
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