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Industry Social networks rank among the worst companies in terms of customer satisfaction By Shawn Knight, July 22, 2014, 6:45 PM 14 comments
Mobile Sprint finishes dead last in Consumer Reports' latest cell phone service survey By Shawn Knight, November 22, 2013, 1:30 PM
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Apple Mobile Apple tops customer satisfaction report for 9th consecutive time By Shawn Knight, March 21, 2013, 1:00 PM 12 comments
Industry Amazon tops customer satisfaction survey for eighth straight year By Shawn Knight, December 27, 2012, 10:09 AM
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