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customer satisfaction articles
Microsoft customer satisfaction drops to almost Vista-era lows
- Windows 8 has received its fair share of criticism for deviating from the classic desktop experience and instead push a touch-focused UI across all devices -- even non-touch ones. Despite racking up respectable sales, a new report suggest it’s not…
Apple tops customer satisfaction report for 9th consecutive time
- Apple has captured the top spot in J.D. Power & Associates customer satisfaction report for the ninth consecutive time. Specifically, Cupertino ranks first among consumers in the smartphone category while LG holds the top spot with regards to traditional (non-smartphone)…
Amazon tops customer satisfaction survey for eighth straight year
- A new report from ForeSee reveals that Amazon is once again the most popular online destination with regards to customer satisfaction. The store that claims to have everything from A to Z is no stranger to being in first place…
User migration to tablets is increasing PC customer satisfaction
- There’s no denying that tablets and smartphones are methodically chipping away at market share once owned by personal computers but a new report from the American Customer Satisfaction Index (ACSI) has revealed an unexpected (and positive) side effect for personal…
Amazon and Apple score big in customer satisfaction survey
- Amazon and Apple have topped ForeSee’s E-Retail Satisfaction Index for 2012. Apple saw their online website customer satisfaction score increase five points over last year’s ranking while Amazon once again earned first place honors.
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