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The computer is telling me it is unable to do a restore. I am wondering if it should be reformated. Thanks again Howard. I am glad to see Momok is here helping you.
 
Howard,
The computer is not recognizing the disc drive. Will I be able to reload the disks. I only hope this is the last time this happens to his computer! Thanks again!!! :)
 
The disk driver. You've been helping me with a dell Laptop. When it boots up it is telling me there is hardware attached, when I go to safely remove it I cannot even open the disk drive. Yet nothing is there to begin with. Could whatever he installed remove the driver?
HL-DT-ST-DVD+RW GCA-4040N
 
I suppose it`s possible for a driver to have become corrupted. Go to the Dell website, download and install the drivers for the laptop, see if that helps at all.

Regards Howard :)
 
Dell remote access fixed the driver. They uninstalled and reinstalled. Thank you for sticking with me throgh this ordeal. Have a great day
 
That`s great news and thanks for letting us know.

If you have any further virus/spyware problems, please post in this thread.

Regards Howard :)

This thread is for the use of Stacey's Avatar
Stacey only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
 
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