i downloaded step #4 in the 8 step virus/spyware/malware thingy which is the malwarebytes anti-malware and it says run error 372 . failed to load control 'vbalsgrid' from vbalsgrid6.ocx. your version may be outdated....did this only happen to me? and i tried to download step #5 but it days the system administrator has set policies to prevent this installation... ugh! my computer is soo messed up i need URGENT heLp!