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8 steps done: please check my logs

By mapte ยท 21 replies
Jan 20, 2010
  1. Hi all: thanks for this forum and in particular this board - it seems very helpful.

    Two days ago my computer got hit by a virus/spyware/trojan. I was doing a search on google and one of the links I clicked - seemed like a useful article - got me the virus instead. It seemed like a fake virus attack - one that claimed it was Win32/Netsky. Many virus scans with multiple software apps and several reboots later the obnoxious screen was gone and it seemed like my computer was ok.

    Then I noticed that links in my browser search results were still getting hijacked. About the same time I saw the 8 steps.. on this board and decided to follow through.

    Attached are the three logs.

    I am looking forward to what the experts think.

    Attached Files:

  2. mapte

    mapte TS Rookie Topic Starter

    logs review? subsequent questions

    Hi Malware Helpers:

    Two questions:

    It's been a week or longer since I posted my logs. I know this is free forum, so this is not a complaint. So Question (1) is: I would just like an idea of how much longer it might take to have the logs reviewed.

    I have been using a loaner computer in the interim, so I need to either buy a new PC ( I wanted to get one anyway) or possibly get a Mac (supposedly lower risk of viruses at present).

    If I buy another computer, I will have to move my "data" over. This includes:
    my personal files,
    outlook (for contacts, calendar and notes only, not for actual mail),
    thunderbird mail,
    images, and
    lots of music - all completely legally purchased.

    So Question (2) is, what would be a sufficiently rigorous test to examine the data to make sure it has not been contaminated?

    Incidentally, some experts "weighed in" on the mac/pc security issue today on cnet: http://tinyurl.com/ygj6qev

  3. mapte

    mapte TS Rookie Topic Starter

    8 steps done : please check my logs

    It's been about 21 days since I posted logs.. any chance to get them looked at?

  4. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    I apologize for the delay.
    I came to this board to help with some backlogs and hopefully, we can get everything up to date.

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Please, never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    NOTE 1. If Combofix asks you to install Recovery Console, please allow it.
    NOTE 2. If Combofix asks you to update the program, always do so.

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    • Double click on combofix.exe & follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  5. mapte

    mapte TS Rookie Topic Starter

    Hi Broni

    no need for apology, I appreciate your help.

    I ran combofix, followed by hijackThis. Logs are attached.


    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Now, you're late....LOL.....just kidding :)

    How is redirection right now?

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
  7. mapte

    mapte TS Rookie Topic Starter

    I ran TFC.
    I did the Kaspersky downloads.. at one point it rebooted the computer and then did some db downloads. However, at the end I get : o[ERROR: Invalid file signature]

    The updates did not complete, and the "settings" button is not active. I searched the web for this error and did not come up with anything that seemed to match my issue..
  8. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install
    • Click Start
    • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, you may close the window
    • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
    • Copy and paste that log as a reply to this topic
  9. mapte

    mapte TS Rookie Topic Starter

    Apparently it requires IE, so I am running IE8. BUt which add-ons do I need? it seems prompt me with "IE is currently running with addon disabled.." and when I try to manage add-ons, there don't seem to be an obvious ones I need to turn on. I have not seen the activeX quesiton, so I guess that comes later.
  10. mapte

    mapte TS Rookie Topic Starter

    Update.. am trying it in FF..with installer download
  11. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Eset scan runs with IE and Firefox.
    Don't worry about IE add-ons. It's not important here.
  12. mapte

    mapte TS Rookie Topic Starter

    the eset scan is c r a w l i n g . I turned all av off, but I still see avgchsvx.exe, avgcsrvx.exe, avgnsx.exe, avgrsx.exe, avgwdsvc.exe processes running and I can't kill them.. they come back. Could they be slowing the scan?

    Also, I turned ZoneAlarm off, which I believe has firewall+antivirus, so while the eset scan is running, is my system vuluerable to attacks?
  13. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Yeah, turn Windows firewall temporarily on.
    Don't forget to turn it off, when you re-enable ZA.
    ...and be patient. Sometimes scans take a while.
  14. mapte

    mapte TS Rookie Topic Starter

    Eset scan finished, it found and deleted several trojan/virus files. Log attached.

    Attached Files:

  15. mapte

    mapte TS Rookie Topic Starter

    The latest hijackThis log, just in case.

    Attached Files:

  16. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Verify your Java version here: http://www.java.com/en/download/installed.jsp
    Update, if necessary.
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista).


    Print this post out, since you won't have an access to it, at some point.

    1. Open HijackThis.

    2. Close all windows, except for HijackThis.

    3. Put checkmarks next to the following HijackThis entries:

    - R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    - O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

    4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

    - O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
    - O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    - O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    - O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb06.exe
    - O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    - O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    - O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    - O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    - O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
    - O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    - O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    - O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    - O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    - O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\user_name\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    - O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [unless you have paid version]
    - O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll [unless you have paid version]

    5. Click on Fix checked button.

    6. Restart computer.

    7. Post new HijackThis log.
  17. mapte

    mapte TS Rookie Topic Starter

    Java is up to date.
    Rest: Done.. HijackThis attached.

    Attached Files:

  18. Broni

    Broni Malware Annihilator Posts: 53,874   +370


    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
  19. mapte

    mapte TS Rookie Topic Starter

    Done, thank Broni! Things seem to be working ok right now. I will let you know again in a day or so how thing are going!
  20. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Very well :)
    Happy computing :)
  21. mapte

    mapte TS Rookie Topic Starter

    Hi Broni

    things are still looking ok. Since last time, I did change firewalls and av sw, am now running avast with comodo. And, also am running FF with noscript and WOT.

    Will let you know again how things are.. I want to run another eset (or similar) online scan; just have not had the time.

    Thanks again for all your help! I really appreciate it.
  22. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    You're welcome :)
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