Michelle DM
Posts: 30 +0
Hi and thanks in anticipation of your help.
My FlashPlayer has been crashing the last couple days, so when I pop told me it needed to be updated, I believed and clicked. Now I have tool bar that has taken over my computer. All searches, pops up ads that cover the screen and can't be closed, and it's always popping up a 'finish' button.
I ran MalwareBytes. It detected several malicious items and deleted all but one entry. I accidently messed up the original unsaved log so I ran it again. Subsequent scans show no malicious items, but the tool bar is still there.
I've copied the requested three logs.
Here is my Maleware Log,
Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org
Database version: v2013.03.04.08
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Michelle :: MOHRKNOWLEDGE [administrator]
3/4/2013 9:42:20 AM
mbam-log-2013-03-04 (09-42-20).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 234327
Time elapsed: 6 minute(s), 19 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 6
HKCR\CLSID\{67BD9EEB-AA06-4329-A940-D250019300C9} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\TypeLib\{A0EE0278-2986-4E5A-884E-A3BF0357E476} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Interface\{9EDC0C90-2B5B-4512-953E-35767BAD5C67} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Updater.AmiUpd.1 (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Updater.AmiUpd (PUP.Software.Updater) -> Quarantined and deleted successfully.
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 2
C:\Users\Michelle\AppData\Local\SwvUpdater\Updater.exe (PUP.Software.Updater) -> Quarantined and deleted successfully.
C:\Windows\Tasks\AmiUpdXp.job (PUP.Software.Updater) -> Quarantined and deleted successfully.
(end)
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16464
Run by Michelle at 11:03:06 on 2013-03-04
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.5887.4084 [GMT -7:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\Michelle\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Users\Michelle\AppData\Local\Akamai\netsession_win.exe
C:\Users\Michelle\AppData\Local\Amazon\Cloud Drive\AmazonCloudDrive.exe
C:\Users\Michelle\AppData\Roaming\SearchProtect\bin\cltmng.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Users\Michelle\AppData\Local\Amazon\Cloud Drive\jre\bin\javaw.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\Dell Stage\Dell Stage\stage_secondary.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Windows\notepad.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\svchost.exe -k swprv
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 8/15/2011 10:34:30 AM
System Uptime: 3/4/2013 9:52:49 AM (2 hours ago)
.
Motherboard: Dell Inc. | | 04GJJT
Processor: AMD Athlon(tm) II X4 645 Processor | CPU 1 | 3100/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 917 GiB total, 835.358 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP232: 2/17/2013 11:09:20 AM - Windows Update
RP233: 2/21/2013 9:19:25 AM - Windows Update
RP234: 2/24/2013 11:11:46 PM - Windows Update
RP235: 2/27/2013 1:00:27 AM - Windows Update
RP236: 2/28/2013 1:10:58 AM - Windows Update
RP237: 3/3/2013 8:09:30 AM - Windows Update
RP238: 3/4/2013 8:40:44 AM - Quitado FlashPlayer
.
==== Installed Programs ======================
.
Adobe Reader X (10.1.6)
Akamai NetSession Interface
Amazon Cloud Drive
Amazon MP3 Downloader 1.0.17
AnswerWorks 5.0 English Runtime
Apple Application Support
Apple Software Update
Artweaver 1.0
ATI Catalyst Control Center
Bing Rewards Client Installer
Blio
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Consumer In-Home Service Agreement
Coupon Printer for Windows
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Digital Delivery
Dell Edoc Viewer
Dell Getting Started Guide
Dell Marketplace Webslice IE8
Dell MusicStage
Dell PhotoStage
Dell Stage
Dell Support Center
Dell VideoStage
DirectX 9 Runtime
DomaIQ
eBay
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
GoToAssist 8.0.0.514
GoToMeeting 5.3.0.977
Internet Explorer
Junk Mail filter update
Malwarebytes Anti-Malware version 1.70.0.1100
Mesh Runtime
Messenger Companion
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OpenOffice.org 3.3
Photo Expressions
PhotoShowExpress
PlayReady PC Runtime x86
PrintMaster 2012 Platinum
Quicken 2011
QuickTime
RBVirtualFolder64Inst
Realtek High Definition Audio Driver
Roxio Activation Module
Roxio BackOnTrack
Roxio Burn
Roxio Creator Starter
Roxio Express Labeler 3
Roxio File Backup
Search Protect by conduit
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687417) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Serif CraftArtist Professional
Sheet Music Plus Digital Print
Skins
Skype Toolbars
Skype™ 5.10
Sonic CinePlayer Decoder Pack
Spybot - Search & Destroy
Supreme Savings
TrustedID
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
WhiteSmoke B Toolbar
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Yahoo! Detect
Zinio Reader 4
.
==== Event Viewer Messages From Past Week ========
.
3/4/2013 9:55:30 AM, Error: Service Control Manager [7034] - The Dell Digital Delivery Service service terminated unexpectedly. It has done this 1 time(s).
3/2/2013 1:42:26 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
2/28/2013 7:13:40 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.
2/27/2013 7:39:28 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SBSD Security Center Service service to connect.
2/27/2013 7:39:28 AM, Error: Service Control Manager [7000] - The SBSD Security Center Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
.
==== End Of File ===========
My FlashPlayer has been crashing the last couple days, so when I pop told me it needed to be updated, I believed and clicked. Now I have tool bar that has taken over my computer. All searches, pops up ads that cover the screen and can't be closed, and it's always popping up a 'finish' button.
I ran MalwareBytes. It detected several malicious items and deleted all but one entry. I accidently messed up the original unsaved log so I ran it again. Subsequent scans show no malicious items, but the tool bar is still there.
I've copied the requested three logs.
Here is my Maleware Log,
Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org
Database version: v2013.03.04.08
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Michelle :: MOHRKNOWLEDGE [administrator]
3/4/2013 9:42:20 AM
mbam-log-2013-03-04 (09-42-20).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 234327
Time elapsed: 6 minute(s), 19 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 6
HKCR\CLSID\{67BD9EEB-AA06-4329-A940-D250019300C9} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\TypeLib\{A0EE0278-2986-4E5A-884E-A3BF0357E476} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Interface\{9EDC0C90-2B5B-4512-953E-35767BAD5C67} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Updater.AmiUpd.1 (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Updater.AmiUpd (PUP.Software.Updater) -> Quarantined and deleted successfully.
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 2
C:\Users\Michelle\AppData\Local\SwvUpdater\Updater.exe (PUP.Software.Updater) -> Quarantined and deleted successfully.
C:\Windows\Tasks\AmiUpdXp.job (PUP.Software.Updater) -> Quarantined and deleted successfully.
(end)
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16464
Run by Michelle at 11:03:06 on 2013-03-04
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.5887.4084 [GMT -7:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\Michelle\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Users\Michelle\AppData\Local\Akamai\netsession_win.exe
C:\Users\Michelle\AppData\Local\Amazon\Cloud Drive\AmazonCloudDrive.exe
C:\Users\Michelle\AppData\Roaming\SearchProtect\bin\cltmng.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Users\Michelle\AppData\Local\Amazon\Cloud Drive\jre\bin\javaw.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\Dell Stage\Dell Stage\stage_secondary.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Windows\notepad.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\svchost.exe -k swprv
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 8/15/2011 10:34:30 AM
System Uptime: 3/4/2013 9:52:49 AM (2 hours ago)
.
Motherboard: Dell Inc. | | 04GJJT
Processor: AMD Athlon(tm) II X4 645 Processor | CPU 1 | 3100/200mhz
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==== Disk Partitions =========================
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C: is FIXED (NTFS) - 917 GiB total, 835.358 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
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==== Disabled Device Manager Items =============
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==== System Restore Points ===================
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RP232: 2/17/2013 11:09:20 AM - Windows Update
RP233: 2/21/2013 9:19:25 AM - Windows Update
RP234: 2/24/2013 11:11:46 PM - Windows Update
RP235: 2/27/2013 1:00:27 AM - Windows Update
RP236: 2/28/2013 1:10:58 AM - Windows Update
RP237: 3/3/2013 8:09:30 AM - Windows Update
RP238: 3/4/2013 8:40:44 AM - Quitado FlashPlayer
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==== Installed Programs ======================
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Adobe Reader X (10.1.6)
Akamai NetSession Interface
Amazon Cloud Drive
Amazon MP3 Downloader 1.0.17
AnswerWorks 5.0 English Runtime
Apple Application Support
Apple Software Update
Artweaver 1.0
ATI Catalyst Control Center
Bing Rewards Client Installer
Blio
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Consumer In-Home Service Agreement
Coupon Printer for Windows
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Digital Delivery
Dell Edoc Viewer
Dell Getting Started Guide
Dell Marketplace Webslice IE8
Dell MusicStage
Dell PhotoStage
Dell Stage
Dell Support Center
Dell VideoStage
DirectX 9 Runtime
DomaIQ
eBay
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
GoToAssist 8.0.0.514
GoToMeeting 5.3.0.977
Internet Explorer
Junk Mail filter update
Malwarebytes Anti-Malware version 1.70.0.1100
Mesh Runtime
Messenger Companion
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OpenOffice.org 3.3
Photo Expressions
PhotoShowExpress
PlayReady PC Runtime x86
PrintMaster 2012 Platinum
Quicken 2011
QuickTime
RBVirtualFolder64Inst
Realtek High Definition Audio Driver
Roxio Activation Module
Roxio BackOnTrack
Roxio Burn
Roxio Creator Starter
Roxio Express Labeler 3
Roxio File Backup
Search Protect by conduit
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687417) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Serif CraftArtist Professional
Sheet Music Plus Digital Print
Skins
Skype Toolbars
Skype™ 5.10
Sonic CinePlayer Decoder Pack
Spybot - Search & Destroy
Supreme Savings
TrustedID
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
WhiteSmoke B Toolbar
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Yahoo! Detect
Zinio Reader 4
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==== Event Viewer Messages From Past Week ========
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3/4/2013 9:55:30 AM, Error: Service Control Manager [7034] - The Dell Digital Delivery Service service terminated unexpectedly. It has done this 1 time(s).
3/2/2013 1:42:26 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
2/28/2013 7:13:40 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.
2/27/2013 7:39:28 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SBSD Security Center Service service to connect.
2/27/2013 7:39:28 AM, Error: Service Control Manager [7000] - The SBSD Security Center Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
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==== End Of File ===========