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A icky thing that I need help with (malware cut off my internet)

By mokone
Jan 6, 2011
  1. Well, here is how it goes, so I'm on my computer and I'm unable to access the internet application wise, I start up steam... "Cannot connect to internet", I start the World of Warcraft launcher, "Cannot connect to internet" I try to update my anti virus programs "Cannot connect to internet" thing is, I have perfect signal and can explore the internet on IE, I clearly have internet access because I'm receiving packets and I'm able to explore the web on IE, so I get a crap load of windows updates... update.... now I cant even explore IE, so my internet on this laptop is broke, as what I thought... so it makes me beleive that it is a malware problem for the following reasons
    1. I can explore the internet and get no problems in Safe Mode (I'm on safe mode writing this to you guys)
    2.A little bit ago, when I would boot up the command promt would appear for half a second.
    and 3. I have been getting redirects on IE to malware sites
    so, I have Hijackthis and everything I need and everything set up that I can think of, so you guys can help me. Please please please please! help me with this!
  2. Broni

    Broni Malware Annihilator Posts: 53,855   +370

    Welcome aboard [​IMG]

    Please, complete all steps listed here: https://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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