Acer laptop keeps turning off & on. It won't load past the start up screen.

[ZayMan13]

Long story short, I was resetting my Aspire R11 back to how it was when I got it from the box. I don't have anything important on it that I need to keep. Also I'm definitely not the smartest when it comes to computers but I can follow instructions easily.
While it was resetting it randomly got an error. It told me to restart it, & I did. Ever since then, it loads to the start up screen, goes black, & shuts down. It repeats that non stop till I turn it off myself through the power button. I can do the alt10 thing but that's where I'm at a loss. I can't reset it again without getting the same error again.
If anyone knows what might be wrong with it and/or a way to fix it I'd be very grateful if you told me.

 

[Cycloid Torus]

"it loads to the start up screen, goes black, & shuts down." may be normal as the OS struggles to update.... your starting point may have several years of updates to download and install - my Win7 takes 3 days

 

[ZayMan13]

I'm not too sure. Again, I don't know much, but it doesn't look to be downloading anything. When I first got it, it didn't do anything like what's happening now. It's not really old. I've only had it for about half a year. I left it on for about 4 hrs straight yesterday but nothing seemed to change...

 

[Cycloid Torus]

Pls provide OS version, model number, history of system (bought where, how old is it, warranty, etc), recovery disks present, etc

 

[Cycloid Torus]

Per Acer:
https://us.answers.acer.com/app/answers/detail/a_id/2631/related/1

"If the steps above do not work, you will need to use recovery media to restore your system. If you do not have a set of Acer Recovery Media, you may purchase a set online."

 

[ZayMan13]

I'm not sure where to find the OS version. The model no is N15W5. I got it at a Walmart, about 6 months ago. I have warranty on it. Had no problems with it except that I couldn't update it for a while now because the storage was a full. I was planning on giving it to my nephew that's why I was resetting it. And no recoveryour disc. I tried the other thing you put but no luck. Thanks for the help by the way.

 

[Cycloid Torus]

Reset should have worked. If still under warranty, I would contact Acer support with the strong possibility that something has failed in the system.

 

[ZayMan13]

Ye that's what I think I'm gonna do. I just wanted to see if there was anything I could try to do before I did that. I'll reply if I manage to get it working or not. Just in case someone happens to have the same issue.