Acer netbook freezing and can't run a scan

By Mes74 ยท 8 replies
Jan 14, 2013
  1. Last week My wifes Netbook started freezing up seconds after start-up. By terminating all start-up programs I have been able to to keep it active for about 30 min at a time.

    I have read all the directions in this forum and have started the process but I get 2min 11sec into Malwarebites with 9 infections and it freezes every time in all modes, Regular, safe and safe with networking.

    Any suggestions on a next step??
  2. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


    What Windows version is it?
  3. Mes74

    Mes74 TS Rookie Topic Starter

    Sorry XP sp 3
  4. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Let's see, if we can look at your computer booting from an external source.

    Please download OTLPE (filesize 120,9 MB)

    • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
    • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps here
    • Your system should now display a REATOGO-X-PE desktop.
    • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
    • Double-click on the OTLPE icon.
    • When asked Do you wish to load the remote registry, select Yes
    • When asked Do you wish to load remote user profile(s) for scanning, select Yes
    • Ensure the box Automatically Load All Remaining Users" is checked and press OK
    • OTL should now start.
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\OTL.txt
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.
  5. Mes74

    Mes74 TS Rookie Topic Starter

    I don't have a cd drive in the NetBook, can I boot from a flash drive??
  6. Broni

    Broni Malware Annihilator Posts: 54,258   +383

  7. Mes74

    Mes74 TS Rookie Topic Starter

    Thanks, I'll report back.
  8. Mes74

    Mes74 TS Rookie Topic Starter

    I followed the Major geeks directions and the drive is set, I changed the boot order to the USB first but it sitll keeps booting like normal?? Any ideas on what I might be doing wrong?
  9. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    I'm not sure.
    Bad flash drive?
    Bad USB port?
    Re-check BIOS boot order.
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