Rest assured that you're paying for that privilege. Which is fine, but it's not as if Apple is providing better customer service for the same cost as other companies. They're spending more to provide better customer service, and they're passing that cost onto their consumers. Nothing shocking here.burty117 said:
Every time I call Apple? Well I always get someone in the UK. I like that alot.
+1 Rick, that is an excellent point. Recently I needed some help with regard to an issue on my HP DV6 notebook, so I contacted HP, and ended up talking with some Indian guy (in India) and the rest is history, anyway the long and the short of it, if you hire CS people from native regions the results will definitely be more positive.Rick said:
Say what you will about their customers and devices... but talking to a person who actually speaks native English when you call Apple support makes all the difference.