Additional Guard Application spyware

[appleapple47]

I'm taking care of this comp for my friend. I don't know how they received this malicious program.

So far i noticed the obvious problem of the Additional Guard Application constant pop up about having these 'viruses' and got to pay $$ to remove them. A bothersome application.
Not only that, when on the internet, it redirects to other sites.

Reliable anti virus programs [ie avast, avira] and anti-malware [malwarebytes anti spyware] are not functioning. It will not run.

However, when i did the preliminary instruction, the anti virus program began to work.
The application stopped popping up...but i think only for temporary. I know this computer has a lot more problems. But since it is not my computer, i can't pin point all of them.
Here is all the logs. There was an astonishing amount of infected files.

Please help. Much is appreciated.

 

[kimsland]

I'm taking care of this comp for my friend. I don't know how they received this malicious program.

Registry Keys Infected: 751

And you have 2 Antivirus programs running

And there are a stack more of Malwares in there !



You say you are "taking care" for a "friend".? Tell them to backup and re-install clean
That's my 100% recommendation.
You might also want to let them know how to use the Internet properly, else they'll surely come back to you

 

[appleapple47]

i can't seem to locate the other antivirus. All i see is avast.

Only solution is to reformat?
Don't know if they are going to agree to do it. lol
Uh. i guess i'll tell them that. I can't do much since i don't know much about this computer.

Thanks.

 

[kimsland]

Both AVG and Avast are both running according to your log
Sorry to be short and sweet, but I must logoff